Process Improvement Manager

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We are looking for a Process Improvement Manager to join our growing team. The Business Process Improvement Team (BPI) supports belairdirect to deliver on their targets by driving change and delivering initiatives that reduce cost, increase efficiency and improve the customer and employee experience. We work on projects that deliver in-year savings and initiatives that drive longer-term results.

The successful candidate will be instrumental in identifying and delivering process improvement initiatives across the organization. This position involves working in collaboration with a diverse team of operations primes, subject matter experts and process excellence specialists. The successful candidate will also work on building strong relations with Operations teams to enhance visibility on key initiatives, ensure projects are prioritized, drive alignment and deliver on key objectives.

Location(s): Ottawa, Toronto, St. Johns

What you’ll do here:

• Identify opportunities for improvement and lead process improvement initiatives from Define to Control.
• Manage multiple projects including defining the project scope and goals, selecting the appropriate methods and tools, managing the project resources and risks, and ensuring the project delivers the projected benefits on time and on scope.
• Recommend improvements which increase efficiency and effectiveness based on data and facts.
• Build strong cross-functional relationships to help drive change.
• Lead meetings and create presentations on project progress.
• Promote and apply best practices in Process improvement and change management.
• Help deliver on operational efficiency targets.
• Collaborate with management teams and business partners.

What you bring to the table:

• Bachelor’s degree in a relevant field or equivalent combination of education and experience.
• (5+) years of experience identifying and implementing Continuous improvement & Lean initiatives.
• Knowledge of and proficiency in process improvement methodologies, tools and best practices. Lean Six Sigma green belt (black belt an asset).
• Experience driving change within a large, complex multi-stakeholder business environment balancing competing objectives.
• Ability to identify opportunities, build business cases and get cross-functional alignment.
• Driven self-starter with the ability to lead, collaborate and influence with all levels of the organization.
• Proficiency in problem-solving skills and root cause analysis is essential.
• Excellent (proactive) communicator and strong presentation skills.
• A desire to tackle challenges head on and keep forward momentum.
• Ability to adapt to a changing environment.
• Ability to learn quickly and think strategically to challenge the status quo.
• Experience in the Insurance industry (an asset).
• No Canadian work experience required but must have authorization to work in Canada.

What we offer:

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions. Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success.
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased.
• An extensive flex pension and benefits package, with access to virtual healthcare.
• Flexible work arrangements.
• Possibility to purchase up to 5 extra days off per year.
• An annual wellness account that promotes an active and healthy lifestyle.
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
• Inspiring leaders and colleagues who will lift you up and help you grow.
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer.

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.