Process Improvement Analyst

Mejuri; Old Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Process Improvement Analyst to drive operational excellence and enhance performance across its fulfillment centers. This role is pivotal in identifying inefficiencies and implementing data-driven solutions that streamline operations and foster a culture of continuous improvement. As the company evolves and expands its global supply chain networks, the analyst will play a key role in navigating complex systems while developing valuable skills in a dynamic environment. If you are passionate about optimizing processes and making a significant impact, this opportunity is for you.

Qualifications

• Strong analytical skills to identify trends and root causes.
• Experience in drafting SOPs and conveying complex information simply.
• Ability to collaborate cross-functionally and coach team members.

Responsibilities

• Optimize business processes to enhance performance and efficiency.
• Implement data-driven solutions and foster a culture of continuous improvement.
• Collaborate with teams to streamline operations and improve quality.

Skills

Analytical skills

Collaboration

SOP drafting

Continuous improvement

ERP systems

Google Suite

Excel

Coaching and training

Operations experience

Adaptability

Education

Lean Six Sigma or Project Management certifications

Tools

Google Suite

Excel

Job description

Reporting to and collaborating with the Operational Excellence Senior Manager, the Process Improvement Analyst will be responsible for root-causing inefficiencies, streamlining operations, and implementing data-driven solutions to enhance overall performance. This role will be crucial in optimizing business processes, which leads to increased efficiency, reduced waste, improved quality, and better decision-making across the fulfillment centers. The Process Improvement Analyst will foster a culture of change, continuous improvement and aligning processes with strategic objectives.

It’s a great time to join the Operations team due to Mejuri’s rapid evolution and expansion of global supply chain networks! As Mejuri increasingly focuses on digitization, process automation, and data-driven decision-making, there's a growing demand for a Process Improvement Analyst who can navigate these complex systems. Mejuri is continually seeking to enhance visibility, traceability, and efficiency across their networks and the Process Improvement Analyst will play a role in shaping the future of operations while developing valuable skills in a dynamic and critical business function.

What you bring to the team:

• Analytical skills with ability to dive deep into data and find root causes, trends and opportunities
• Ability to collaborate cross-functionally with various team members to implement initiatives with subject matter experts, end-users, and other stakeholders to gather input and feedback
• Experience with drafting SOPs, and ability to convey complex procedures in simple, easy-to-understand language
• Experience with continuous improvement, health & safety, and bonus points for experience with formal methodologies (e.g., lean, project management, etc).
• Basic understanding of enterprise resource planning (ERP) systems, Google Suite, and Excel
• Experience in coaching and training team members with excellent written and verbal communication skills
• Experience in operations (transport, warehousing, fulfillment, etc.) either in analytical or operational capacity
• Ability to learn quickly, adapt and thrive in ambiguous situations

Things we consider an asset (Nice to haves):

• Lean Six Sigma or Project Management certifications (e.g., L6S Belt, CAPM, PMP, etc.)
• Continuous improvement mentality - relentlessly looking for the next opportunity, curious to find ways to improve operations and making it happen!

In order to live our purpose we must show up and give it 100%. We must live our values. Our values shape the way we interact with our teams, how we treat customers, how we make decisions and how we work every day. It shapes our culture and makes Mejuri unique. All Mejurians are accountable for our Values, and for this reason, this Values section is included in all Job Descriptions.

Our Values:

Find A Way

• We find simple solutions
• Break down problems into manageable steps
• Explore creative solutions daily
• Learn from failure, adapt quickly

Raise The Bar

• We believe feedback is a gift and we pursue excellence by building high performing teams
• Share constructive feedback openly
• Continuously improve personal and team performance
• Collaborate and challenge for better outcomes

Customer Obsessed

• We put the customer at the forefront of our decisions
• Actively listen to customer feedback
• Make decisions that impact customers positively
• Continuously refine product, service or customer interactions

Empowered Owners

• We impact adjacent teams and believe nothing is above us (we don’t say “that’s not my job”)
• Proactively address cross-team challenges
• Willingly tackle any task, big or small
• Take initiative, lead by example

Just Do It

• We value speed, and calculated risk-taking. Most decisions are reversible.
• Make informed decisions quickly
• Encourage experimentation and learning (thoughtful risk taking)
• Embrace change, stay adaptable

Humility

• We put team success over individual ego “we all take out the trash” and we are always respectful
• Acknowledge team contributions before self
• Acknowledge and learn from mistakes
• Maintain an open, receptive mindset
• Promote a respectful work environment

Curiosity

• We go deep, we question things for the better and we love disrupting/reinventing
• Seek out new knowledge daily
• Ask questions to understand deeply
• Reimagine and innovate to drive progress

Drive Results

• We are proactive and have a relentless focus on delivering measurable results
• Set clear goals and prioritize tasks
• Focus on high-impact activities daily
• Monitor progress through clear metrics
• Stay persistent and solution-oriented