Process Excellence Specialist II

Affirm; Toronto; Remote; CAD 71,000 - 91,000; Full time

Job summary

A leading company is searching for a Process Excellence Specialist II to join their Shared Services team. This position involves refining business processes and managing cross-functional initiatives to ensure operational excellence. You will leverage your skills in data analysis and critical thinking, underpinned by solid experience in program management and process improvement methodologies like Lean Six Sigma. Join us to make a tangible impact on our operational infrastructure in a remote-first environment.

Benefits

100% subsidized medical coverage

Flexible Spending Wallets

Competitive vacation and holiday schedules

Employee stock purchase plan (ESPP)

Qualifications

• 3+ years of experience in Program Management or similar.
• Experience in managing and delivering successful programs.
• Strong understanding of regulatory requirements in financial services.

Responsibilities

• Lead programs and coordinate cross-functional teams.
• Monitor the effectiveness of product work streams.
• Manage and implement process improvement initiatives.

Skills

Data Analysis

Critical Thinking

Problem Solving

Education

Certification in Six Sigma

Project Management Certification

Design Thinking Certification

Tools

SQL

Job description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

As a Process Excellence Specialist II, you will be a key contributor to Affirm’s Shared Services team that sits within our Operations organization. We are seeking an experienced, data driven and hands on professional with experience designing simple and efficient business processes. As a member of the Process Excellence team, you will play a key role in launching product and process initiatives. In this role you will be responsible for leading programs and coordinating cross functional teams to ensure operational readiness for key business changes.

What You’ll Do

Operate as a product and process expert in business areas & pillars

Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to drive product investments

Monitor the effectiveness of key product work streams and make recommendations for improvement

Hold Operations and Product accountable to key KPI’s, ensuring any missed metrics are addressed with a comprehensive mitigation plan

Work with product and engineering partners to enhance their knowledge of the current customer experiences and existing opportunities

Maintain and utilize complex dashboards for performance insights

Attend Weekly/Monthly/Quarterly governance meetings with Product, Operations and Analytics

Manage the development and implementation process of the company’s products and services

Act as primary escalation point for Product and Engineering Leads and manage/coordinate the resolution of technical issues

Plan, perform and implement process improvement initiatives utilizing Lean Six Sigma methodologies

Organize, lead and facilitate cross-functional project teams

Diagram, evaluate and maintain operational processes

Design and conduct technical user acceptance testing providing feedback and guidance to product partners to improve process performance and product quality

Responsibilities may be extended to include other areas of program management and process design, the successful candidate will need to skill-up to have a working knowledge of these areas

What We Look For

3+ years of experience in Program Management, Product Operations, Business Analytics or a similar function

Certification in Six Sigma, Project Management or Design Thinking

Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Experience in managing and delivering a successful programs, consistently meeting or exceeding timelines

Experience using critical thinking/problem solving, leveraging data to articulate problems, develop recommendations, and measure performance

Experience analyzing, documenting, and mapping operational processes through workflows

Strong understanding of regulatory requirements in the financial services space

SQL experience and ability to pull data from data warehouses is a plus

Base Pay Grade- F
Equity Grade - 2

Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).

CAN base pay range per year: $71,000 - $91,000

Employees new to Affirm typically come in at the start of the pay range.

Please note that visa sponsorship is not available for this position.

#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read Affirm'sGlobal Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

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