Process Analyst

Spectrum Health Care (SHC); Toronto; On-site; CAD 55,000 - 60,000; Full time

Job summary

A healthcare company in Toronto is seeking a dynamic Process Analyst to analyze and optimize business processes for improved efficiency. The ideal candidate has a degree related to business or engineering and 5–7 years of experience in process analysis or healthcare optimization. This full-time role includes a focus on data-driven decision making and process transformation.

Qualifications

• 5–7 years of experience in process analysis or optimization.
• Experience in healthcare process optimization, preferably in home care.
• Strong command of statistical software and business intelligence tools.

Responsibilities

• Develop and refine advanced processes for business optimization.
• Design interdepartmental processes to streamline communication.
• Identify and resolve inefficiencies in existing processes.

Skills

Process optimization

Data analysis

Change management

Lean Six Sigma

Education

Bachelor's or Master’s degree in Business, Engineering, Computer Science, or related field

Tools

SQL

Tableau

Excel

Job description

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Company Description

Here’s your opportunity to join a growing company in the rapidly evolving health care sector!

Spectrum Health Care is currently seeking a dynamic Process Analyst. The successful candidate will be responsible for analyzing and optimizing business processes to improve efficiency and enhance overall company performance.

With over 40 years of experience delivering innovative home health care and specialized services, Spectrum Health Care is blazing a trail of positive health system change. If you are passionate about continuous improvement and operational excellence, we want you on our team.

Job Description

1. Strategic Process Design & Optimization: Develop and refine advanced processes, implement data-driven optimization techniques, and lead large-scale, cross-functional initiatives to drive change in multi-departmental processes, ensuring alignment with organizational strategy.
2. Cross-Departmental Process Integration: Design and integrate interdepartmental processes to streamline communication and workflows and identify and resolve dependencies and handoffs across teams.
3. Advanced Data Analysis & Simulation: Assess risk and improve end-to-end processes.
4. Root Cause Analysis & Troubleshooting: Identify inefficiencies and collaborate with stakeholders to develop effective solutions and preventive measures to ensure the long-term stability of processes.
5. Change Management & Process Transformation: Lead efforts to transform legacy processes into efficient, automated, and scalable solutions and oversee organizational change initiatives to ensure smooth adaptation to process changes at every level.
6. Advanced Process Documentation & Reporting: Develop high-level, detailed process documentation, and create executive-level reports and presentations that communicate complex process data and improvement initiatives to senior leadership.
7. Continuous Improvement & Innovation: Advocate for the continuous improvement of processes through innovation and establish a framework for ongoing process assessments to drive consistent, incremental improvements.

Qualifications

• Bachelor's or Master’s degree in Business, Engineering, Computer Science, or a related field.
• At least 5–7 years of experience in process analysis, optimization, or project management, with a focus on complex, multi-faceted processes.
• Experience in healthcare process optimization, preferably within home care, EHR migrations, or digital health transformations.
• Experience designing and implementing process controls to ensure accurate patient record management, data validation, and compliance with relevant healthcare regulations.
• Relevant certifications in advanced process management, such as Lean Six Sigma Black Belt, PMP, or Business Process Management (BPM) certifications.
• Experience in working with large data sets, utilizing analytics tools such as Excel, SQL, Tableau, or other business intelligence software to inform decision-making.
• Expertise in advanced data analysis, process simulation, and predictive modeling. Strong command of statistical software and business intelligence tools.
• Deep knowledge of Lean, Six Sigma, and other advanced process improvement techniques.
• Experience applying structured change management methodologies (e.g., Prosci, ADKAR, or other OCM frameworks) to support successful adoption of new processes and technologies across diverse teams.

Additional Information

Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour.

We thank all applicants, however, only those individuals selected for interviews will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process.

If you require accommodation because of disability through the recruitment process, please contact Human Resources at ([e-mail]) for assistance.

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitals and Health Care

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