Process Analyst

Spectrum Health Care; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading healthcare provider in Toronto is seeking a Process Analyst to analyze and optimize business processes. This role involves developing advanced processes, leading cross-functional initiatives, and improving efficiency in healthcare settings. Ideal candidates will have at least 5–7 years of experience, a relevant degree, and expertise in data analysis and process improvement methodologies. The organization values continuous improvement and excellence in operations, providing a vibrant work environment.

Qualifications

• 5–7 years of experience in process analysis and optimization.
• Experience in healthcare process optimization.
• Certifications such as Lean Six Sigma Black Belt or PMP.

Responsibilities

• Develop and refine advanced processes to improve efficiency.
• Lead cross-functional initiatives aligning with organizational strategy.
• Assess risk and improve end-to-end processes through analysis.

Skills

Process analysis

Process optimization

Project management

Data analysis

Lean

Six Sigma

Education

Bachelor's or Master’s degree in Business, Engineering, Computer Science

Tools

Excel

SQL

Tableau

Job description

Job Description

Company Description

Here’s your opportunity to join a growing company in the rapidly evolving health care sector! Spectrum Health Care is currently seeking a dynamic Process Analyst. The successful candidate will be responsible for analyzing and optimizing business processes to improve efficiency and enhance overall company performance.

With over 40 years of experience delivering innovative home health care and specialized services, Spectrum Health Care is blazing a trail of positive health system change. If you are passionate about continuous improvement and operational excellence, we want you on our team.

Job Responsibilities

• Develop and refine advanced processes, implement data-driven optimization techniques, and lead large-scale, cross-functional initiatives to drive change in multi-departmental processes, ensuring alignment with organizational strategy.
• Design and integrate interdepartmental processes to streamline communication and workflows, and identify and resolve dependencies and handoffs across teams.
• Assess risk and improve end-to-end processes through advanced data analysis and simulation.
• Identify inefficiencies and collaborate with stakeholders to develop effective solutions and preventive measures to ensure the long-term stability of processes.
• Lead efforts to transform legacy processes into efficient, automated, and scalable solutions, and oversee organizational change initiatives to ensure smooth adaptation at every level.
• Develop high-level and detailed process documentation, and create executive reports and presentations to communicate complex process data and improvement initiatives to senior leadership.
• Promote continuous improvement of processes through innovation, establishing a framework for ongoing assessments to drive incremental improvements.

Qualifications

• Bachelor's or Master’s degree in Business, Engineering, Computer Science, or a related field.
• At least 5–7 years of experience in process analysis, optimization, or project management, focusing on complex, multi-faceted processes.
• Experience in healthcare process optimization, preferably within home care, EHR migrations, or digital health transformations.
• Experience designing and implementing process controls to ensure accurate patient record management, data validation, and compliance with healthcare regulations.
• Certifications such as Lean Six Sigma Black Belt, PMP, or Business Process Management (BPM).
• Experience working with large data sets using analytics tools like Excel, SQL, Tableau, or other BI software.
• Expertise in data analysis, process simulation, and predictive modeling, with strong command of statistical software and BI tools.
• Deep knowledge of Lean, Six Sigma, and other process improvement techniques.
• Experience applying change management frameworks such as Prosci or ADKAR to support successful adoption of new processes and technologies.

Additional Information

Spectrum Health Care is proud to be named one of Canada’s Best Managed Companies, recognizing top companies for performance, growth, strategy, innovation, culture, and leadership.

We thank all applicants; only those selected for interviews will be contacted.

Support for accommodations during the recruitment process is available upon request, in accordance with the Accessibility for Ontarians with Disabilities Act 2005. Please contact Human Resources for assistance.

Spectrum Health Care is committed to diversity, equity, and inclusion, reflecting the communities we serve, which is vital to our growth and success.