Procedures Analyst

Family Maintenance Enforcement Program; Victoria; On-site; CAD 58,000 - 67,000; Full time

Job summary

The BC Family Maintenance Agency seeks an experienced Procedures Analyst in Victoria, BC, to assess internal processes and create procedural documentation. This role involves collaboration with staff to ensure compliance and effective operations, as well as providing training to end-users. Join a team committed to equity and community safety.

Benefits

Work-life balance with a Monday to Friday work week

Defined benefit Public Service Pension Plan

Competitive benefits package

On-the-job training and development opportunities

Qualifications

• Related education or experience required.
• Three to five years of relevant experience.
• Experience with technical writing preferred.

Responsibilities

• Develops and maintains procedural guides for staff.
• Facilitates procedural review teams and gathers feedback.
• Identifies and analyzes issues related to program objectives.

Skills

Technical writing

Project management

Analytical skills

Communication

Education

Two-year college diploma

Tools

Microsoft Office

Job description

The BC Family Maintenance Agency (BCFMA) is responsible for the client-centric administration of child and spousal maintenance services for British Columbians, offering supports that strengthen families, so that they may achieve their full potential and secure the best possible future for their children. We are committed to promoting equity, anti-racism and multi-culturalism, addressing social and health issues such as mental health and poverty, and providing services that make communities safer. We strive for lasting and meaningful reconciliation through Indigenous-specific community recognition, outreach, and relationship building efforts.

BCFMA iscommitted to reconciliation with Indigenous Peoples, honouring the Provincial commitment to the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), the, and the Truth and Reconciliation Commission’s (TRC) Calls to Action. Through fostering respectful and collaborative relationships with Indigenous partners and stakeholders, BCFMA delivers on government’s priorities.

The BC Family Maintenance Agency is looking for an experienced Procedures Analyst to join our team in Victoria.

The Procedures Analyst assesses internal processes within BCFMA, and independently manages the creation, review, and revision of ongoing procedures. The role receives direction for policy changes from the Executive Team, Directors, Managers, based on operational requirements. The role consults with staff and other community participants, identifies decision-making pathways, develops materials, and provides end-user training. The role is part of a strategic approach to further BCFMA’s strategic priorities and privacy mandate, ensuring a consistent and fair approach is taken with clients.

ACCOUNTABILITIES

• Conceptualizes, researches, writes, implements, and maintains procedural guides for the translation and application of the Agency’s strategic priorities into viable and clear direction for BCFMA staff.
• Ensures procedural guides are compliant with the BCFMA quality framework, BCFMA policy, Agency objectives and mandate, and relevant legislation including the Family Maintenance Enforcement Act, Freedom of Information and Protection of Privacy Act, and Family Orders and Agreements Enforcement Assistance Act.
• Identifies and analyzes issues associated with program objectives, assesses competing and / or conflicting priorities and identifies risks and issues.
• Develops strategic procedural alternatives or changes to program operations or service delivery in accordance with the objectives and priorities of the Agency.
• Facilitates as directed procedural review teams through meetings, committees or working groups with BCFMA staff and other stakeholders to examine issues, define priorities, identify efficiencies, and obtain feedback.
• Supports project or process implementation plans with end-user training and establishment of project result metrics, tracking and reporting.
• Provides advice to managers and directors that reflect the Agency’s vision, mission, principles, goals, and government direction while supporting corporate innovation and instilling best practices.
• Is a “change agent”, introducing, operationalizing and implementing new or changed processes across multiple business and functional work areas, and is an expert at managing and mitigating resistance, issues, resolution, and conflict.
• Develops briefing notes, fact sheets, flow charts, and training materials as needed.
• Participates in cross-jurisdictional working groups to identify priorities, opportunities and makes recommendations regarding existing practices.
• Tracks and maintains written procedures on the Agency’s intranet.
• Other duties as assigned.

JOB REQUIREMENTS

Education

• Two-year college diploma or equivalent post-secondary education credits in a related subject. An equivalent combination of education and experience in place of formal educational credentials will be considered.

Experience

• Three to fiveyears of related experience would be an asset.

Preference may be given to candidates with the following :

• Experience with technical writing, including the development and implementation of procedural documentation.
• Knowledge of social services and / or justice services experience.
• Ability to investigate, analyze, evaluate, document, and recommend changes in organization.
• Knowledge in performance and / or project management theories, principles, models, and related systems / technologies (i.e. Lean Quality Principles, ISO or Total Quality Management).
• Applicants who self-identify as First Nations, Métis, Inuit, or a visible minority with the required combination of education and experience.

Security Screening

• A Criminal Record Check will be required.

KNOWLEDGE, SKILLS AND ABILITIES

• Experience managing projects and / or project components (e.g. developing proposals and analyses, developing plans and deliverables, making recommendations, assigning work).
• Experience communicating in a variety of formats and for a variety of audiences, including concisely writing a range of documents / content (e.g., standard operating procedures, briefing notes, reports, presentations, etc.).
• Ability to manage multiple tasks with changing priorities.
• Demonstrated ability to work well independently as well as within a team environment.
• Demonstrated ability to take ownership of tasks and follow-up with minimum supervision.
• Intermediate level experience in Microsoft Office, including Word, Powerpoint & Excel.

Why work at BCFMA :

• An opportunity to be part of an inclusive and diverse culture where you can make a difference and team members are appreciated and valued.
• Work-life balance with a Monday to Friday work week.
• Participation in a defined benefit Public Service Pension Plan.
• Competitive benefits package including extended health, dental, above standard vacation entitlement, company paid sick time and flex days.
• On-the-job training with opportunities for ongoing learning and development.

We are committed to promoting equity, anti-racism and multi-culturalism, addressing social and health issues such as mental health and poverty, and providing services that make communities safer. We strive for lasting and meaningful reconciliation through Indigenous-specific community recognition, outreach, and relationship building efforts.

The starting salary for this position is $58, per year. This is a unionized position covered by the BCGEU / BCFMA collective agreement. An eligibility list may be established to fill future temporary and permanent vacancies.

To apply or view a copy of the job description, please visit our career portal at. We would like to thank all candidates for their interest, however only those being considered for this role will be contacted.