PRM Agent

SAMSIC Assistance Canada Inc; Edmonton; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary packages

Incredible work environment

Career advancement opportunities

Job summary

Samsic Assistance Canada Inc. is seeking a dedicated PRM and passenger service agent to support safe, efficient operations at our airport environments across Canada.

The role emphasizes high-quality customer service, adherence to security standards, and teamwork in a fast-paced setting. Responsibilities include assisting passengers with reduced mobility, transporting PRMs securely, and following SOPs while maintaining documentation and reporting incidents as needed.

Qualifications

• High School diploma or GED equivalent.
• Customer service experience is required.
• Excellent written and verbal communication skills.
• Able to secure Transport Canada RAIC.
• Flexible with work hours including evenings, weekends, and holidays.

Responsibilities

• Implement security and safety instructions per regulations and airline requirements.
• Use the required PPE.
• Assist passengers with reduced mobility and ensure proper attention and service.
• Transport PRMs safely between check-in, aircraft, and arrival areas.
• Inspect and verify PRM equipment is clean and serviceable.
• Report incidents related to security and safety.
• Retain required work-related documentation when required.

Skills

Customer service

Communication skills

Teamwork

Independent working

Multitasking

Adaptability

Education

High school diploma

Job description

Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada Inc. operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec.

We are committed to delivering safe, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of the airports.

Joining Samsic means becoming part of a dynamic, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do.

"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future." ~ Groupe Samsic

Samsic Assistance Canada Inc. offers competitive salary packages, an incredible work environment, and career advancement opportunities.

• competitive salary packages
• an incredible work environment
• career advancement opportunities

JOB DESCRIPTION:

• Implement all security and safety instructions, as per internal and external (regulation, airlines) requirements.
• Use the required PPE (appropriate to the operation).
• Ability to lift bags up to 70lbs and push a wheelchair with a weight of 250lbs.
• Inspect and verify that all PRM equipment is clean/tidy and serviceable.
• Ensure passengers with reduced mobility are receiving the required attention and service according to SAMSIC and the airline’s standards and procedures.
• Ensure all PRMs are transported from the check-in area to their respective flight in a safe and efficient manner.
• Ensure all PRMs are transported from the aircraft to the arrival hall in a safe and efficient manner.
• Ensure all PRMs with a connecting flight are transported safely and on time to catch their flights.
• Adhere to SOPs when moving PRMs inside the aircraft on an aisle chair.
• Comply with all federal, provincial, airport authority and carrier security requirements and Samsic SOPs and policies.
• Retain all required work-related documentation when required.
• Report incidents and other events/findings in relation to security and safety.

REQUIREMENTS & QUALIFICATIONS:

• High School diploma or GED equivalent
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal)
• Able to secure Transport Canada RAIC
• Highly motivated and able to work well independently with minimal supervision in a fast‑paced environment
• Able to multitask and establish priorities in a dynamic and changing environment
• Able to work effectively in a team environment
• Able to work flexible work schedules, including evenings, weekends, and holidays

This position will primarily work in an airport environment, with exposure to various weather conditions and the noise of aircraft operations. The role may require flexible hours, including early mornings, late nights, weekends, and holidays.

Conditions of Employment

Candidates must be eligible to work in Canada at the time any offer of employment is made, and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Employment Equity

Samsic Assistance Canada Inc. is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. The Company encourages applications from all qualified candidates, including women, members of visible minorities, and others who may contribute to diversification.

Accessibility

Samsic Assistance Canada Inc. aims to enhance diversity among its employees. We are committed to ensuring our recruitment processes are accessible and offer accommodations as needed for applicants. If you anticipate requiring accommodations during the interview process, please reach out to [e-mail]