Private Trust Client Service Associate - Indigenous Trust Services (ITS)

The Toronto-Dominion Bank (Canada); Vancouver; On-site; CAD 53,000 - 74,000; Full time

Job summary

The Toronto-Dominion Bank in Vancouver is seeking a Private Client Services Associate – Indigenous Trust Services to help manage trust accounts and support ITS Officers in delivering a legendary client experience. You will work alongside Trust Officers on complex accounts and serve as a secondary contact for clients.

You will provide administrative, analytical and service support, maintain client profiles, and help ensure high standards of service while collaborating across teams in a

Qualifications

• Undergraduate degree.
• Working towards or completion of the Canadian Securities Course (CSC).
• Working towards or fulfillment of TEP (Trust & Estate Practitioner) is an asset.
• Strong communication skills with the ability to work collaboratively, confidentially and independently, follow instructions/direction, and build relationships.

Responsibilities

• Support a designated relationship manager in meeting service commitments to Private Trust ITS clients through highly personable communication and correspondence
• Maintain client profile and account-specific documents as well as client contact routines for all clients and in support of client relationship managers
• Ensure accurate, organized and efficient service to external clients and internal colleagues and contacts reflecting TD's industry-leading high standards and guiding principles
• Efficiently handle and promptly respond to all incoming calls, questions and requests and / or direct to the appropriate person or area
• Support the Private Trust ITS business by continually improving professional knowledge and keeping current on trends and developments, tools and techniques
• Work autonomously and provide specialized skills and expertise in a moderate to high complexity environment; work may involve cross-functional team collaboration
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; keep others informed and up to date

Skills

Communication skills

Collaboration

Confidentiality

Relationship building

Education

Undergraduate degree

Canadian Securities Course (CSC)

Job description

Work Location: Vancouver, British Columbia, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $52,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

We are seeking a Private Client Services Associate – Indigenous Trust Services (ITS) who will provide support in trust administration, assisting the team in delivering a legendary client experience while managing trust accounts for Indigenous clients. The successful candidate will work alongside Trust Officers in the Indigenous Trust Services team on complex accounts and contribute to a fast-growing and rewarding environment. Are you revered for your attention to detail and seamless service delivery to both client and your relationship manager? If so, then this can be perfect for you.

As a Private Trust Client Service Associate, you will provide consistent administrative, analytical and service support to our ITS Trust Officers and Private Trust Manager. Just as importantly, you will serve as a secondary contact for the clients of these relationship managers.

In addition, you will:

• Support a designated relationship manager in meeting service commitments to Private Trust ITS clients through highly personable communication and correspondence
• Maintain client profile and account-specific documents as well as client contact routines for all clients and in support of client relationship managers
• Ensure accurate, organized and efficient service to external clients and internal colleagues and contacts reflecting TD's industry-leading high standards and guiding principles
• Efficiently handle and promptly respond to all incoming calls, questions and requests and / or direct to the appropriate person or area
• Support the Private Trust ITS business by continually improving professional knowledge and keeping current on trends and developments, tools and techniques
• Work autonomously and provide specialized skills and expertise in a moderate to high complexity environment; work may involve cross-functional team collaboration
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; keep others informed and up to date

Job Requirements :

• Undergraduate degree
• Working towards or completion of the Canadian Securities Course (CSC)
• Working towards or fulfillment of TEP (Trust & Estate Practitioner) is an asset
• Strong communication skills with the ability to work collaboratively, confidentially and independently, follow instructions/direction, and build relationships

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

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Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

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TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific