Private Residences Guest Services Attendant

Four Seasons Hotels and Resorts; Whistler; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join the award-winning team at Four Seasons Resort Whistler as a Guest Services Attendant, where you'll deliver exceptional service to guests and provide assistance with luggage and inquiries. This full-time role offers a dynamic work environment at a leading luxury resort, recognized for its outstanding hospitality.

Benefits

Access to affordable shared staff accommodation

Employee theme recognition days and events

Complimentary meal per shift

Paid time off and vacation days

Excellent training and development program

Employee gym and fitness classes

Qualifications

• Previous experience in customer service.
• Strong command of the English language.
• Class 5 BC Driver’s license REQUIRED.

Responsibilities

• Greet guests arriving by private car, taxi, or limo.
• Assist guests with luggage and provide directions.
• Handle guest interactions with the highest level of hospitality.

Skills

Customer Service

Hospitality

Communication

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

About the role

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Full-time, Guest Services Attendant.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

Hourly Wage: $18.50 - $20.50

What you will do

• Greet guests arriving by private car, taxi, or limo by opening car doors and welcoming them to the hotel.

• Assist guests in descending from their vehicles and help unload their luggage.

• Redirect guest luggage to the respective guest rooms.

• Assist in valet parking cars and occasionally drive the house car around Whistler.

• Provide guests with directions, recommendations, and information about the town and its attractions.

• Load luggage into cars for departing guests.

• Handle all guest interactions with the highest level of hospitality and professionalism.

• Accommodate special requests whenever possible.

• Resolve customer complaints and assist with inquiries about hotel services, hours of operation, key personnel, in-house events, and more.

What you bring

• Previous experience in customer service.

• Previous experience in a hotel or guest service role preferred.

• Strong command of the English language.

• Comfortable lifting and carrying 20+ pounds.

• Class 5 BC Driver’s license REQUIRED.

• Clean driving record.

• Excellent commitment to service.

• Ability to work in Canada.

What we offer:

• Access to affordable shared staff accommodation.

• Employee theme recognition days and events - Employee of the Month, Years of Service celebrations, birthday events, etc.

• Complimentary meal per shift in our employee dining room.

• Paid time off; vacation days and additional floating holidays per year.

• Excellent training and development program.

• Employee gym and fitness classes such as Pilates and Yoga.

• Discovery Nights at Four Seasons worldwide.

Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect our service staff to be flexible in working mornings, evenings, weekends, and holidays.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it’s like to work for Four Seasons:

http://fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s

Learn more about Four Seasons Whistler on Social Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

We look forward to receiving your application!

*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.