Private Residences Guest Services Attendant

Four Seasons Hotels and Resorts; Whistler; On-site; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Services Attendant to join their dynamic team in Whistler. This role focuses on delivering exceptional service by warmly welcoming guests and assisting with their needs, ensuring a memorable experience. The ideal candidate will thrive in a fast-paced environment, showcasing strong customer service skills and a commitment to teamwork. With a breathtaking backdrop of mountains and a vibrant community, this position offers the chance to work in a lively atmosphere while providing top-notch service to guests from around the world. Join a company that values its employees and fosters a culture of excellence and inclusivity.

Benefits

Affordable shared staff accommodation

Employee recognition events

Complimentary meal per shift

Paid time off

Training and development program

Employee gym and fitness classes

Discovery Nights at Four Seasons worldwide

Qualifications

• Previous experience in customer service is essential.
• Strong command of the English language is required.

Responsibilities

• Greet and assist guests arriving at the hotel with luggage.
• Provide guests with information about the hotel and local attractions.

Skills

Customer Service

Communication Skills

Problem-Solving

Teamwork

Education

High School Diploma

Tools

Class 5 BC Driver's License

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Embrace the alpine warmth surrounded by pristine Canadian wilderness. In Whistler, home to North America's largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern. Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air.

About the role

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Full-time, Guest Services Attendant.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many; we are most effective when we work together cooperatively, respecting each other's contribution and importance.

Hourly Wage: $18.50 - $20.50

What you will do

1. Greet guests arriving by private car, taxi, or limo by opening car doors and welcoming them to the hotel.
2. Assist guests in descending from their vehicles and help unload their luggage.
3. Redirect guest luggage to the respective guest rooms.
4. Assist in valet parking cars and occasionally drive the house car around Whistler.
5. Provide guests with directions, recommendations, and information about the town and its attractions.
6. Load luggage into cars for departing guests.
7. Handle all guest interactions with the highest level of hospitality and professionalism.
8. Accommodate special requests whenever possible.
9. Resolve customer complaints and assist with inquiries about hotel services, hours of operation, key personnel, in-house events, and more.

What you bring

1. Previous experience in customer service.
2. Previous experience in a hotel or guest service role preferred.
3. Strong command of the English language.
4. Comfortable lifting and carrying 20+ pounds.
5. Class 5 BC Driver's license REQUIRED.
6. Clean driving record.
7. Excellent commitment to service.
8. Ability to work in Canada.

What we offer:

1. Access to affordable shared staff accommodation.
2. Employee theme recognition days and events - Employee of the Month, Years of Service celebrations, birthday events, etc.
3. Complimentary meal per shift in our employee dining room.
4. Paid time off; vacation days and additional floating holidays per year.
5. Excellent training and development program.
6. Employee gym and fitness classes such as Pilates and Yoga.
7. Discovery Nights at Four Seasons worldwide.

Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect our service staff to be flexible in working mornings, evenings, weekends, and holidays.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it's like to work for Four Seasons:

http://fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s

Learn more about Four Seasons Whistler on Social Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

We look forward to receiving your application!

*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.