Private Banking Service & Compliance Assistant

Scotiabank; Vancouver; On-site; CAD 42,000 - 54,000; Full time

Job summary

Scotiabank in Vancouver seeks a Service Support Officer/Administrative Assistant to assist the Private Banking team in delivering exceptional client service and ensuring all activities align with governing regulations. You will support the team by handling client interactions, processing requests, and upholding compliance standards.

The role emphasizes accurate processing, issue resolution, and collaboration within a high-performing, inclusive banking environment.

Responsibilities

• Delivering exceptional personal service across all Client/ Private Banking interactions.
• Processing daily transactions and Service Requests from Salesforce originated by the Private Banking Team and Clients.
• Checking/authorizing transactions within approved limits and adhering to bank policies.
• Maintaining branch operations and complying with regulatory guidelines (AML, KYC, privacy, FCAC).
• Escalating client concerns or fraud to the PB Team or Compliance Officers as appropriate.

Job description

Scotiabank in Vancouver seeks a Service Support Officer/Administrative Assistant to assist the Private Banking team in delivering exceptional client service and ensuring all activities align with governing regulations. You will support the team by handling client interactions, processing requests, and upholding compliance standards.

The role emphasizes accurate processing, issue resolution, and collaboration within a high-performing, inclusive banking environment.