Private Banking Client Care Advisor

RBC; Richmond Hill; On-site; CAD 50,000 - 70,000; Full time

Job summary

A major financial institution is looking for a Client Care Advisor to enhance client experiences in Richmond Hill. The role focuses on resolving servicing requests and educating clients on digital options. Candidates should have banking experience, Mandarin or Cantonese skills, and proficiency in Microsoft Office. The job offers a comprehensive rewards program including competitive pay.

Benefits

Comprehensive Total Rewards Program

Opportunities for professional development

Collaborative work environment

Qualifications

• 1-2 years of banking experience is required.
• Strong working knowledge of Microsoft Office Suite is needed.

Responsibilities

• Deliver tailored client experiences for incoming servicing requests.
• Resolve client concerns at first point of contact professionally.
• Maximize the use of technology for client engagement.

Skills

Mandarin/Cantonese language skills

Client service skills

Organizational skills

Digital Literacy

Education

Post-secondary education in Commerce or Business Administration

Tools

Microsoft Office Suite

Job description

Overview

As a key member of the Private Banking team, the Client Care Advisor is responsible for creating a tailored and memorable welcome experience at our Richmond Hill Private Banking Office. You will fulfil on incoming servicing requests in person, via email, and phone and identifying unmet client needs through discovery in daily interactions. You will also champion digital education to enable our clients to engage with RBC through the channel of their choice.

What will you do?

• You will be an everyday banking expert specialized in delivering the Black Card Experience through high-level service and support, transaction excellence, digital education, and opportunity spotting
• As part of the Private Banking Support team, you will understand and deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email, and over the phone
• Apply professional hospitality standards and professional client communication which includes e-mail, phone or in person interaction with clients.
• Manage conference room booking
• Manage stationery and display of marketing materials
• Manage Private Banking Centre traffic, informing management team of opportunities to improve sales and service availability.
• Resolve client concerns at first point of contact in a highly professional, timely, and accurate manner
• Maximize the use of technology and champion digital education to enable our clients to engage with RBC through the channel of their choice

What do you need to succeed?

Must-have

• Mandarin/Cantonese language skills
• Minimum of 1-2 years of banking experience
• Strong working knowledge of Microsoft Office Suite
• Proven client service skills
• Excellent organizational skills

Nice-to-have

• Post-secondary education in Commerce or Business Administration

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy

Additional Job Details

Address: 260 EAST BEAVER CREEK RD: RICHMOND HILL

City: Richmond Hill

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-09-12

Application Deadline: 2025-09-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.