Printer Deployment Technician

Printer Deployment Technician (4-Months Fixed Term)
Location: Kelowna, BC
Opportunity at Microserve

Position Summary
Microserve is looking for an experienced Printer Deployment Technician to join our team on a 4 Month fixed term basis based in Kelowna, to serve Okanagan, BC region. In this role, you would be accountable for deploying and retiring various IT hardware products such as printers, multi-function devices, copiers, plotters, etc.

This role typically involves physical installation, transfer of settings or data, and support for Printers and Peripherals. This position requires travel and presence on client sites such as healthcare, government, and post-secondary institutions.

Responsibilities:

1. Assemble, configure and install printers for new deployments.

2. Provide customers with basic training on assigned products in accordance with current field procedures.

3. Can complete basic installations: must be able to connect individual devices to the customers network and install drivers onto PCs/print servers.

4. Responsible for assigned company assets (i.e., parts, tools, communication and computing devices, vehicles).

5. Adheres to documented escalation procedures to resolve customer issues.

6. Corrects service problems with the assigned products with some assistance, as required.

7. Uses basic information about the customer to anticipate needs and to represent our clients in a professional manner.

Skills/Qualifications:

1. Minimum: High School Diploma / GED (experience with computers, electronics, mechanics, etc. is desired).

2. Preferred: College Diploma / Associate Degree (technical field) or equivalent certification.

3. Preferred: 1-2 years of experience as a Deployment Technician in an on-site role.

4. Knowledge of desktop hardware, preferably from an enterprise or business environment.

5. Experience in printer assembly or repair.

6. Ability and willingness to work variable hours if necessary (extended hours, weekends, on call, abbreviated work week).

7. Proven previous customer facing technical competence.

8. Demonstrated Windows and Network Connectivity competency.

9. MS Office experience is considered an asset.

10. Demonstrated competency in use of laptop applications.

11. Exceptional communication and customer service skills and the ability and desire to work in a collaborative team environment.

12. Communicates clearly and confidently with the customer both written and orally as required.

13. Must be able to lift up to 60 lbs. on a regular basis.

14. Must be able to pass a criminal record check.

15. Comfortable to drive a van or 1-ton truck when needed.

16. Candidate must possess a valid (full) driver’s license (the license may not include restrictions) and a satisfactory driving record.

Other Requirements

1. Must have reliable vehicle and driver's license (we offer competitive mileage reimbursement).

2. Must be able to travel throughout the Okanagan region as needed to provide on-site client support.

3. Must be a self-starter and be able to manage your day to day tasks.

Corporate Responsibility

1. Employees will understand, meet, and live our core values.

What do you get

1. Time-off policies that promote work/life balance.

2. Amazing employee discounts with over 100+ companies (for example: cell phone plans, computer equipment, insurance, groceries, etc.).

3. Fun Wellness & Engagement Activities – Such as chocolate making, exit rooms, staff holiday parties, to name a few.

4. Community Involvement – We care about giving back to our communities and plan for volunteering events at least once per quarter.

5. Career advancement opportunities.

6. Ongoing learning and development opportunities.

Compensation: The range for this role for BC residents is $18 - $24. Please note, while the pay range of the role is listed here, this position’s salary is non-negotiable based on geographical market. Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing.

About Us

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.

Microserve is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify the Recruiter.