Print Services Associate

Recrute Action; Winnipeg; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

In a client-facing role at a leading recruitment agency, optimize print service delivery and maintenance across multiple Winnipeg locations. This full-time, hybrid position emphasizes customer support and device management within a dynamic and inclusive workplace. Candidates with technical expertise and strong interpersonal skills are encouraged to apply.

Benefits

Inclusive team environment

Full-time hours with weekday schedule

Hourly salary of $25

12-month contract

On-site work in a dynamic environment

Qualifications

• 1 year in customer service and 2 years in printer support.
• Strong PC skills including driver installation.
• Ability to lift 40 lbs and perform equipment diagnostics.

Responsibilities

• Act as contact for print services and perform maintenance tasks.
• Troubleshoot equipment issues and manage inventories.
• Coordinate logistics for equipment delivery and service.

Skills

Customer Service

Technical Support

Problem Solving

Communication

Organization

Job description

Optimize print service delivery and equipment uptime in a dynamic, client-facing role across two locations in Winnipeg. This hybrid-site position focuses on customer support, printer maintenance, and device management within a professional yet casual environment. Ideal for service-driven individuals with tech and DocuCare experience.

What is in it for you :

• Hourly salary of $25.
• 12-month contract.
• Full-time position : 37.50 hours per week.
• Weekday schedule from 8 : 00 am to 4 : 30 pm.
• On-site work in a dynamic environment.
• Join a passionate and inclusive team of professionals.
• Location : Winnipeg, MB (2 days per week at R2X 3A7; 3 days per week at R3C 0G8)

Responsibilities :

• Act as the on-site contact for print services and equipment support.
• Perform basic device cleaning, maintenance, and break / fix tasks (70% of duties).

Manage equipment configuration including IP address setup and scan / email templates.

• Troubleshoot basic printing and connectivity issues; escalate as needed.
• Download / install drivers and map printers on user PCs.
• Monitor and maintain inventory of consumables and operator-replaceable parts.
• Serve as liaison for equipment delivery, movement, and service coordination.
• Use internal systems for service call handling and reporting.
• Apply software updates and patches when necessary.

Manage data entry for asset tracking and billing meter submissions.

• Provide physical support for equipment (lifting up to 40 lbs, moving hardware, bending / stretching).
• Coordinate with client teams using internal processes for equipment logistics.
• Support remote device monitoring and resolution activities.
• Participate in annual preventive maintenance schedules and inventory tracking.

What you will need to succeed :

• 1 year experience in a customer service environment.
• 2 years of experience resolving printing equipment issues.
• Prior DocuCare experience strongly preferred.
• Strong PC proficiency, including driver installation and printer mapping.
• Ability to lift and move up to 40 lbs.
• Ability to bend, stretch, and reach without issue.
• Excellent customer service and communication skills.
• Ability to manage multiple tasks and perform duties with minimal supervision.
• Basic problem-solving skills and equipment diagnostics per training provided.
• Ability to escalate and resolve customer issues effectively.
• Strong planning, organization, and execution skills.
• Ability to assess issues, define root causes, and prioritize solutions.
• Demonstrated business maturity and professionalism.
• Self-initiated and results-driven, with a collaborative mindset.

Why Recruit Action?

Recruit Action (agency permit : AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.