Principal Technical Program Manager - FinOps

Lightspeed Commerce; Montreal (administrative region); On-site; CAD 170,000 - 250,000; Full time

Benefits offered by this job

Flexible PTO

Equity options

Pension plan

Training opportunities

Wellness credits

Volunteer time off

Macbook purchase program

Enhanced parental leave

Job summary

Lightspeed Commerce seeks a Principal Technical Program Manager to own and scale FinOps across cloud, vendor, and AI spend. You will define the strategy, build automations and dashboards, and partner with Finance, Procurement, and SRE to optimize cost and governance.

You will present actionable insights to leadership, drive high-impact cost-reduction initiatives, and mentor other TPMs while shaping the organization’s cloud economics.

Qualifications

• Experience owning both the strategy and execution for a cloud, vendor or AI cost optimization program.
• Deep knowledge of the AI vendor landscape, pricing models and optimization levers.
• Technical depth in cloud architecture, cost management and optimization techniques.
• Experience navigating an area with no established playbook and building the framework as you go.
• Track record of running large, cross-organizational programs spanning multiple business units.
• Strong executive communication skills to translate complex cost trade-offs for leadership.
• Ability to influence senior stakeholders and drive change without formal authority.

Responsibilities

• Define the FinOps strategy for cloud, vendor and AI cost management across the organization.
• Drive cost optimization with technical depth, building dashboards and automation.
• Lead the program across multiple cost-optimization initiatives and report cost attribution and savings to leadership.
• Influence executive stakeholders and partner with FP&A to define key cost metrics.
• Mentor TPMs and collaborate with Delivery Ops leadership on career development.

Skills

FinOps strategy

AI cost optimization

Cloud cost management

Executive communication

Cross-functional leadership

Strategic program management

Hands-on automation

Tools

Dashboards

Automation tooling

Job description

Principal Technical Program Manager

We\'re looking for a Principal Technical Program Manager to join our Product & Technology Operations team and own how we manage, optimize, and scale cloud, vendor, and AI spend across the organization.

You will define the FinOps strategy itself - not just run an existing cost program, but decide what gets optimized, in what order, and why. Cloud and vendor cost management has an established playbook that we want to scale and automate; AI spend does not. You\'ll be defining and building FinOps for AI, while also evolving existing practice into a more automated system.

This is a very senior technical IC role. You\'ll bring enough technical depth to build or directly shape the automations, dashboards, and optimization recommendations yourself, and enough strategic judgment to influence how leadership thinks about cost trade-offs and how we partner with Finance, Procurement and other functions on all things vendor management and optimizations.

What You\’ll Be Doing

Define the FinOps strategy

• Own the strategy for cloud, vendor, and AI cost management across the organization - not just the execution of an existing roadmap.
• Continuously reassess what to optimize, in what order, and why, based on where spend and risk are actually concentrated.
• Build the framework for managing AI cost, an area with no established industry playbook yet.

Drive cost optimization with technical depth

• Analyze cloud usage, vendor contracts, and AI spend to identify inefficiencies and develop strategies to reduce unnecessary cost.
• Build or directly shape the dashboards, automations, and monitoring systems that make cost visible and actionable, at a technical depth equivalent to a Senior Engineer.
• Propose specific technical optimizations, not just process recommendations, and know when a suggestion requires deeper engineering partnership.
• Apply hands-on experience building and automating with AI, not just directing others to do it.

Lead the program across the organization

• Oversee and in some cases execute multiple cost-optimization initiatives simultaneously.
• Own the reporting structure - cost attribution, monitoring, and alerting - and use it to tell leadership a clear, trustworthy story about spend and savings.
• Partner with FP&A to define and establish key cost metrics giving leadership a sharper financial lens on cost efficiency.
• Manage cross-functional dependencies, risk, and change across SRE, Engineering, Data, FP&A, and Procurement teams.

Influence at the executive level

• Bring insights on feasibility, timelines, risk, and cost trade-offs directly to senior and executive stakeholders, shaping decisions that affect real budget and infrastructure choices.
• Balance centralized cost management standards with the autonomy individual business units need to operate effectively.
• Proactively surface issues and advocate for change across products and teams, rather than waiting to be asked.

Mentorship

• Partner with Delivery Ops leadership on TPM career development, best practices, and the foundation of the broader TPM function.
• Mentor other TPMs, helping raise the technical and strategic bar across the team.

What You Need To Bring

• Experience owning both the strategy and execution for a cloud, vendor or AI cost optimization program - not just executing one someone else designed.
• Deep knowledge of the AI vendor landscape - pricing models, contract structures, and the specific optimization levers and nuances that differ from traditional cloud cost management.
• Technical depth in cloud architecture, cost management, and optimization techniques strong enough to build or directly evaluate dashboards and automation yourself.
• Experience navigating an area with no established playbook, building the framework as you go rather than applying a known model.
• A track record of running large, cross-organizational programs spanning multiple business units.
• Strong executive communication skills - able to translate complex technical and cost trade-offs into decisions leadership can act on.
• Demonstrated ability to influence senior stakeholders and drive change across an organization without formal authority over them.

Be a changemaker

You\’ll Enjoy

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that\’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that\'s passionate about empowering our communities.

Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you\'re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal\’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who We Are

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.