Principal Site Reliability Engineer - (Infra Cloud Operations)

Upshop; Toronto; Hybrid; CAD 120,000 - 150,000; Full time

Job summary

A leading company in Total Store Operations solutions is seeking a Principal Site Reliability Engineer to optimize CI/CD pipelines and manage cloud infrastructure. This role involves collaboration with engineering teams to enhance software delivery and developer experience in a hybrid work environment.

Benefits

Employer-matched 401(k) or RRSP plan

Attractive paid time off

Flexible vacation policy

Opportunities for career growth and development

Qualifications

• At least 8 years of experience in DevOps, cloud infrastructure, and network engineering.
• Extensive experience with cloud platforms such as Azure and GCP.

Responsibilities

• Design, develop, and implement cloud infrastructure solutions on Azure and GCP.
• Implement and manage CI/CD pipelines for deployment of applications.

Skills

Automation

Problem Solving

Communication

Collaboration

Education

Bachelor's degree in Computer Science

Advanced degrees

Tools

Ansible

Terraform

Azure DevOps

GitLab

Docker

Kubernetes

PowerShell

Ruby

Job description

Principal Site Reliability Engineer - (Infra Cloud Operations)

About Upshop

Upshop is the market leader in Total Store Operations solutions for the Grocery and C-Store markets. We offer an AI-powered, SaaS platform connecting Fresh, Center, eCommerce, and DSD department operations to deliver a simplified, smarter, more connected store experience. Customers running Upshop realize significant improvements in sales, shrink, food safety, and sustainability across the entire store. 150+ retail chain accounts trust our software in over 30,000 stores across 9 countries and 3 continents. Upshop is backed by Level Equity, a growth-focused private equity firm, and acquired Invafresh in 2024, doubling the size of the company.

Overview of the Role

Are you a seasoned DevOps professional looking to elevate software delivery at scale? At Upshop, we’re seeking a highly skilled DevOps Engineer to lead in optimizing our CI/CD pipelines, managing code repositories, and ensuring seamless, high-quality software releases across our development teams.

In this role, you'll collaborate closely with engineering leaders to maintain efficient deployment workflows, drive automation initiatives, and deliver tools that keep our platform running smoothly. If you thrive in fast-paced environments and are passionate about improving developer experience and release velocity, we’d love to hear from you.

Responsibilities

1. Design, develop, and implement cloud infrastructure solutions on Azure and GCP, ensuring scalability, reliability, and security.
2. Provide deep technical expertise in cloud networking, including VPCs, load balancing, and network security.
3. Implement and manage CI/CD pipelines to ensure smooth and efficient deployment of applications, network configurations, and services.
4. Provide expertise in cloud platforms, primarily Azure, focusing on networking, storage, and virtualization.
5. Ensure cloud infrastructure complies with security standards and regulations, and participate in security incident responses.
6. Support mission-critical applications and components, ensuring they are monitored and meet security, reporting, retention, and disaster recovery requirements.

Qualifications

1. Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degrees are preferred.
2. Extensive experience with cloud platforms such as Azure and GCP.
3. Proficiency in automation tools like Ansible, Terraform, etc.
4. Strong understanding of CI/CD pipelines and tools like Azure DevOps and GitLab.
5. Knowledge of containerization technologies such as Docker and Kubernetes.
6. Experience with scripting languages like PowerShell, Ruby, etc.
7. At least 8 years of experience in DevOps, cloud infrastructure, and network engineering.
8. Proven track record of designing and implementing scalable cloud solutions.
9. Excellent problem-solving, analytical, communication, and collaboration skills.
10. Ability to mentor and lead technical teams.
11. Occasional travel (10%) required.
12. Hybrid work with the ability to work in-office in Austin or Toronto.
13. Employer-matched 401(k) or RRSP plan.
14. Attractive paid time off and flexible vacation policy.
15. Opportunities for career growth and development.