Principal Product Manager - Services Pro Experience (Remote - Canada)

Yelp USA; Canada; Remote; USD 155,000 - 243,000; Full time

Job summary

Yelp is seeking a seasoned product leader to define and drive strategy for its service professional platform. This fully remote role offers a unique opportunity to influence Yelp's revenue and product experience, working closely with executive leadership and multiple teams.

Benefits

Bonus potential

Restricted stock units

Comprehensive benefits package

Qualifications

• 8+ years of experience in senior product roles.
• Strong executive communication skills.
• Comfort with product strategy and operational execution.

Responsibilities

• Build a long term product strategy for the service professional experience on Yelp.
• Drive early discovery and ideation for future product investments.
• Partner closely with go-to-market teams to address customer needs.

Skills

Executive communication

Analytical expertise

Technical aptitude

Customer focus

Job description

Summary

Millions of users rely on Yelp to research, contact, and hire local service professionals. With so much opportunity in the $1 trillion U.S. home services market, connecting consumers with reliable service providers remains a cumbersome and largely offline process. Yelp is transforming this space.

Our team is at the forefront of building a world-class product experience for service professionals. You’ll join an innovative, nimble, and fun team that blends the agility of a startup with the stability and resources of a successful public company. Your work will directly influence Yelp’s revenue and bottom line, giving you a unique opportunity to make a significant impact.

We are seeking a seasoned product leader to define and drive a strategy to make Yelp a world-class platform for small and large services businesses. This role will work across multiple groups within Yelp to deliver end-to-end product experiences on the service professional side of our marketplace. You will work closely with executive leadership to define company-level strategy, and will dive into the details to ensure coordinated roadmap execution across multiple product teams.

This opportunity is fully remote and does not require you to be located in any particular area in Canada. We welcome applicants from throughout Canada. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.

What you'll do:

• Build a long term product strategy for the service professional experience on Yelp.
• Drive early discovery and ideation for future product investments, including new monetization models.
• Partner closely with go-to-market teams to deeply understand the pain points of service professionals, and build products that directly address the needs of our customers.
• Dive into the details to deeply understand opportunities in each part of the Yelp services ecosystem, across multiple user-facing surfaces and backend systems.
• Work closely with product, engineering, design, marketing, analytics, and go-to-market teams across Yelp to deliver complex initiatives and delightful user experiences.

What it takes to succeed:

• 8+ years of experience in senior product roles. Marketplace experience a plus.
• Strong executive communication skills. This role will involve directly communicating with C-Suite leadership. You can get into the weeds to understand complex details, then distill that information for executive audiences and help them make informed decisions.
• Comfort with both product strategy and operational execution.
• Technical aptitude. In addition to building user-facing experiences, you will work closely with engineering teams to understand technical architecture and articulate how complex systems work together.
• Analytical expertise. The ability to define success metrics, guardrail metrics, and make informed recommendations on which tradeoffs to accept to deliver maximum impact.
• Competitor aware, customer focused—not the other way around. We are innovating for our users and customers, not chasing competitor tail lights.

What you'll get:

• Compensation range is $155,000-243,000 annually. Depending on your role and level, you may also be offered a bonus, restricted stock units, and benefits.
• This opportunity has the option to be fully remote in all locations across Canada.
• You can find more information about Yelp's five star benefits here!

Closing

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, disability, or any other protected status.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or 1-415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

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