Principal Product Manager - Chat Experience

PagerDuty; Toronto; Hybrid; CAD 156,000 - 237,000; Full time

Job summary

A leading digital operations company in Toronto is seeking a Principal Product Manager to lead Chat Experience with platforms like Slack and Microsoft Teams. You will be responsible for defining user interaction in incident management workflows and transforming chat platforms into command centers for solving incidents. The ideal candidate has strong product management skills, particularly in SaaS, and must work onsite one day a month.

Benefits

Competitive salary

Comprehensive benefits package

Company equity

Flexible work arrangements

Paid parental leave

Mental wellness programs

Generous paid vacation time

Qualifications

• 5 or more years of product management experience in SaaS enterprise software or developer tools.
• Proven experience building and launching Slack apps with interactive workflows and UI.
• Strong understanding of incident response and DevOps workflows.
• Demonstrated ability to lead high-impact product initiatives across multiple surfaces.
• Excellent collaboration and communication skills across technical and non-technical teams.

Responsibilities

• Lead the vision, strategy, and roadmap for the core incidents experience.
• Own the Chat Experience delivering workflows across Slack and Microsoft Teams.
• Partner with AI organization to ship PagerDuty AI Agents.
• Drive adoption of proactive workflows that improve resolution speed.
• Collaborate with design, engineering and go-to-market teams.

Skills

Time Management

Data Analytics

Analytical skills

Agile methods

Requirement Gathering

Strategic thinking

Visio

Communication

Problem Solving

Market Research

UML

Cross Functional Teams

Education

Bachelor's degree from a four-year accredited college or university

Tools

Slack

Microsoft Teams

Job description

PagerDuty Inc. (NYSE : PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty youll tackle complex problems collaborate with kind and ambitious people and help build a more equitable worldall in a flexible award-winning workplace.

Principal Product Manager Chat Experience

• For this role we are only considering candidates currently based in Toronto San Francisco or Atlanta at this time.

PagerDuty is seeking a Principal Product Manager to lead Chat Experience across Slack and Microsoft this role you will define how responders engage with incident management workflows within their preferred collaboration platforms. The stakes are high. Our customers rely on seamless chat integrations to coordinate critical incident response and the world increasingly expects always-on digital operations. You will help transform chat platforms from simple communication tools into powerful operational command centers for incident collaboration and resolution. This is an exciting opportunity as you will own the vision and execution for PagerDutys chat-based experiences and play a central role in advancing our digital operations leadership. You will partner closely with engineering design and cross-functional teams to deliver user-centric experiences that meet customers where they work and delight them with intuitive actionable workflows. This is not about building incrementally better integrations. It is about defining the future of chat-native incident management. The ideal candidate will have a strong Product Management background and be excited to shape how users interact with PagerDuty under pressure creating experiences that are both seamless and essential to modern incident response.

This role is expected to come into our Toronto office 1 day per month so you can thrive in your new role and fully embrace being a Dutonian.

Key Responsibilities

Lead the vision strategy and roadmap for the core incidents experience at the heart of PagerDutys Incident Management product

Own the Chat Experience delivering intelligent high-impact workflows across Slack Microsoft Teams and future collaboration surfaces

Partner with our AI-first organization to help define and ship PagerDuty AI Agents that support and accelerate incident response

Drive adoption of proactive context-rich and automated workflows that improve resolution speed and reduce toil

Collaborate with design engineering and go-to-market teams to turn customer pain points into elegant intuitive solutions

Define and measure success through adoption customer satisfaction and cross-platform experience quality

Basic Qualifications

5 or more years of product management experience in SaaS enterprise software or developer tools

Proven experience building and launching Slack apps with interactive workflows and UI

Strong understanding of incident response and DevOps workflows

Demonstrated ability to lead high-impact product initiatives across multiple surfaces

Excellent collaboration and communication skills across technical and non-technical teams

Bachelors degree from a four-year accredited college or university

Preferred Qualifications

Experience with Microsoft Teams apps or integrations

Familiarity with AI or AI Agent technologies including generative or assistive use cases

Strong product instincts and a design-forward approach to crafting polished high-leverage experiences

Ability to align stakeholders and drive decision-making across cross-functional teams

The base salary range for this position is 156000 - 237000 CAD. This role may also be eligible for bonus commission equity and / or benefits.

Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location job-related knowledge skills / competencies and experience.

Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.

Hesitant to apply

We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities : Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. While we offer flexibility within our established locations we cannot employ candidates residing in :

Location restrictions :

Australia : Northern Territory Queensland South Australia Tasmania Western Australia

Canada : Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon

United States : Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming

Candidates must reside in an eligible location which vary by role.

How we work

Our values guide how we support customers collaborate with colleagues develop products and foster a culture of belonging. They define not just our actions but what it means to be Dutonian.

What we offer

As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including country-specific offerings on our benefits site.

Your package may include :

Competitive salary

Comprehensive benefits package from day one

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO

Paid parental leave : 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

Paid volunteer time off : 20 hours per year

Company-wide hack weeks

Mental wellness programs

Eligibility may vary by role region and tenure

About PagerDuty

PagerDuty Inc. (NYSE : PD) is a global leader in digital operations management enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps Automation Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible resilient and scalable platform to increase innovation velocity grow revenue reduce cost and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Work-certified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Required Experience :

Staff IC

Key Skills

Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams

Employment Type : Full Time

Experience : years

Vacancy : 1