Principal Product Manager

Pager; Toronto; Hybrid; CAD 156,000 - 237,000; Full time

Job summary

PagerDuty is seeking a Principal Product Manager to lead critical product areas within the Incident Management business. This role involves defining how responders engage with incidents through modern tools and AI-augmented workflows, aiming to transform the incident response process and enhance efficiency.

Benefits

Comprehensive benefits package from day one

Company equity

Paid parental leave (22 weeks for pregnant parents)

Mental wellness programs

Paid volunteer time off

Qualifications

• 5 or more years of product management experience in SaaS, enterprise software, or developer tools.
• Proven experience building Slack apps with interactive workflows and UI.
• Strong understanding of incident response and DevOps workflows.

Responsibilities

• Lead the vision, strategy, and roadmap for PagerDuty’s Incident Management product.
• Own the Chat Experience across collaboration surfaces.
• Drive adoption of automated workflows to improve incident resolution speed.

Skills

Product Management

Incident Response

Collaboration

Communication

Education

Bachelor’s degree from a four-year accredited college or university

Job description

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

• For this role, we are only considering candidates currently based in Toronto, San Francisco, or Atlanta at this time.

PagerDuty is seeking a Principal Product Manager to lead two critical product areas within our Incident Management business : the core incidents experience and the real-time Chat Experience. In this role, you will define how responders engage with urgent work across modern collaboration tools and intelligent systems of action.The stakes are high. Our customers handle billions of critical events each year, and the world increasingly expects always-on digital operations. You will help shift how incident response happens, moving from manual, reactive workflows to streamlined, AI-augmented resolution. This is an exciting opportunity as you will own the vision and execution for PagerDuty’s collaboration surfaces and play a central role in the evolution of PagerDuty AI Agents. You will partner closely with engineering, design, and our AI-first organization to deliver experiences that combine the best of human intuition with the speed and scale of automation.This is not about building incrementally better tools. It is about defining the future of intelligent incident management. The ideal candidate will have a strong Product Management background and be excited to shape the next generation of hybrid human-plus-agent operations.

This role is expected to come into our Toronto office 1 day per month so you can thrive in your new role and fully embrace being a Dutonian.

Key Responsibilities

• Lead the vision, strategy, and roadmap for the core incidents experience at the heart of PagerDuty’s Incident Management product
• Own the Chat Experience, delivering intelligent, high-impact workflows across Slack, Microsoft Teams, and future collaboration surfaces
• Partner with our AI-first organization to help define and ship PagerDuty AI Agents that support and accelerate incident response
• Drive adoption of proactive, context-rich, and automated workflows that improve resolution speed and reduce toil
• Collaborate with design, engineering, and go-to-market teams to turn customer pain points into elegant, intuitive solutions
• Define and measure success through adoption, customer satisfaction, and cross-platform experience quality

Basic Qualifications

• 5 or more years of product management experience in SaaS, enterprise software, or developer tools
• Proven experience building and launching Slack apps with interactive workflows and UI
• Strong understanding of incident response and DevOps workflows
• Demonstrated ability to lead high-impact product initiatives across multiple surfaces
• Excellent collaboration and communication skills across technical and non-technical teams
• Bachelor’s degree from a four-year accredited college or university

Preferred Qualifications

• Experience with Microsoft Teams apps or integrations
• Familiarity with AI or AI Agent technologies, including generative or assistive use cases
• Strong product instincts and a design-forward approach to crafting polished, high-leverage experiences
• Ability to align stakeholders and drive decision-making across cross-functional teams

The base salary range for this position is 156,000 - 237,000 CAD. This role may also be eligible for bonus, commission, equity, and / or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills / competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts !

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities : Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in :

Location restrictions :

Australia : Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site .

Your package may include :

• Comprehensive benefits package from day one
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave : 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Paid volunteer time off : 20 hours per year
• Mental wellness programs
• Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE : PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [emailprotected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.