Principal Managing Partner

Workday; Vancouver; Hybrid; CAD 150,000 - 226,000; Full time

Job summary

An established industry player is seeking a Managing Partner to enhance customer success within their cloud solutions. This role emphasizes building executive relationships and ensuring the effective deployment of innovative software solutions. With a focus on customer satisfaction and subscription revenue growth, you will lead strategic initiatives, collaborate with diverse teams, and guide clients through their cloud journey. This dynamic position offers a unique opportunity to make a significant impact while working in a flexible, employee-centric environment that values collaboration and innovation.

Qualifications

• 10 years’ experience in deploying large Cloud SaaS ERP solutions.
• 6+ years as a Project or Program Manager in SaaS HCM/FIN.

Responsibilities

• Drive successful deployment of Workday solutions and ensure customer satisfaction.
• Collaborate with internal teams to maximize customer value.

Skills

Cloud SaaS ERP deployment

Project Management

C-level relationship management

Customer insights analysis

Account planning

Tools

Workday

SuccessFactors

NetSuite

Job description

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

Workday's Managing Partner practice focuses on stewarding subscribers of our Workday Success Plan offering in North America. We seek to serve our customers with relevant industry stories, practical ways to realize value from Workday's technology, and crafting peer networks for learning. We act like a start-up inside a larger organization constantly seeking new ways to help our customers be successful on their cloud journey.

About the Role

The Managing Partner is responsible for the overall success of an assigned group of deploying and production customers. The role orchestrates the development and maintenance of executive relationships, takes accountability for the successful deployment of the Workday solution, positions additional value into acustomer portfolio, ensures customers consume the components of their Success Plan, and encourages an effective reference motion. These outcomes are accomplished in collaboration with internal sales, consulting, and product teams.

Success is measured on customer satisfaction, subscription revenue retention, & subscription revenue growth.

About You

• Collaborate with Account Executives and Service Executives to help position and sell or upsell Workday product, deployment, and postproduction services, into your customer base and ensure they’re getting maximum value from the product.
• Have overall responsibility for the successful deployment of the Workday solution, driving adoption, guiding customers in the implementation of new features and products and selling additional services to support their strategy
• Participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio
• Drive customer self-sufficiency by ensuring customers understand how to engage with the Workday services organization
• Partner with workmates to position additional value available through in-subscription adoption, additional subscription products, or activation of offerings from our platform ecosystem
• Participate in partner selection for non-Workday primed engagements
• Guide large, partner-led accounts with global complexity such as M&A and divestitures
• Create the strategic plan across the customer architecture serving on and actively participate in customer steering committee meetings and nurturing executive relationships
• Provide direction and support to Workday and service partner project teams especially as it relates to scope, budget, timeline, and critical deployment issues, may act as the point of contact to facilitate and resolve escalated customer and/or project issues
• Engage other service resources as necessary to support account planning and feature adoption strategies
• Leverage customer relationships as needed for prospect references

Basic Qualifications:

• 10 years’ experience deploying large, sophisticated Cloud SaaS ERP (HCM & Fins) solutions at a project and program manager level
• 6+ years project or Program Manager level experience within a SaaS HCM/FIN arena
• 2+ years direct experience with a cloud-native HR or Finance software (such as Workday, SuccessFactors, NetSuite, or a similar product) as an implementation leader, business function owner, hands-on configuration resource, or workmate
• 8 years of developing and maintaining C-level relationships

Other Qualifications:

• Ability to empower and lead a matrixed team of individuals at multiple levels within an organization
• Ability to manage and prioritize multiple customers’ demands balancing customer satisfaction with revenue and profitability targets
• Have a dedication to continuous improvement in the way we serve our customers
• Proven ability to develop and implement effective account strategies focused on building strong client relationships, identifying growth opportunities, and driving customer retention and revenue, is essential.
• Strong customer insights skills, with the ability to analyze customer data, identify trends, and provide actionable recommendations to improve customer satisfaction and inform business strategies, are highly valued.
• Exceptional relationship management skills are crucial, with a focus on building and maintaining strong relationships with clients, partners, and colleagues to foster collaboration, loyalty, and a positive work environment."
• Strong account planning skills, with the ability to analyze customer needs and develop targeted sales and marketing strategies to drive customer retention and revenue growth, are highly valued.
• Demonstrated credibility, built on honesty, expertise, and consistent communication to foster trust and confidence with stakeholders, is critical for success in this role.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here .

Primary Location: CAN.BC.Vancouver Primary CAN Base Pay Range: $150,400 - $225,600 CAD Additional CAN Location(s) Base Pay Range: $150,400 - $225,600 CAD

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!