Principal IT Pillar Technician

McDermott; Squamish; On-site; CAD 78,000 - 98,000; Full time

Job summary

A leading company in the engineering and construction sector is seeking a Senior IT Pillar Tech to provide essential IT services for project locations. The role entails user onboarding, site IT operations, and travel to various project sites, ensuring all IT standards are adhered to and effective support is given throughout the project lifecycle.

Qualifications

• 5+ years of experience in the heavy industrial industry.
• Experience preferred in providing IT services to Oil & Gas/Energy sector.
• Ability to perform remote troubleshooting.

Responsibilities

• Assist end-users; monitor and maintain a fully functional environment.
• Provide implementation assistance at new project sites.
• Participate in weekend/holiday on-site user support as needed.

Skills

Knowledge of IT delivery to remote project locations

Good Knowledge of MS O365 suite

Knowledge of Cyber Security

Education

Bachelor’s degree in information technology

ITIL Certification

Job description

Job Overview:

The Senior IT Pillar Tech for Project IT is responsible for providing technical support for project users and locations for the provision of all IT services to McDermott’s Engineering and Construction revenue generating projects. This includes, assisting with user onboarding, site setup, coordinating with site teams, problem solving & reporting, adhering to Corporate IT updates & initiatives and supporting with end user computing during the project lifecycle.

Key part of the role is to support with project mobilization, Site IT operations and project demobilization based on the needs of the projects, which will require travel to the project sites.

Communicates with Project IT Manager, Regional Project IT Manager, Site IT Lead and Project & Construction Management Teams to update on any challenges or upcoming events for better visibility and planning.

Works closely with Project IT Managers and Site IT teams in determining how technology might assist in addressing their needs and requirements, with special focus on Project site locations and users.

Min Salary: 78,400 CAD Max Salary: 97,900 CAD

Qualifications

Essential Qualifications and Education:

• 5+ years of experience in heavy industrial industry and Bachelor’s degree in information technology
• ITIL Certification preferred but not essential.
• Experience preferred in providing IT services to Oil & Gas/Energy sector.
• Knowledge of the IT delivery to remote project locations
• Good Knowledge of MS O365 suite
• Knowledge of Cyber Security and IT Networks
• Ensure industry standards are followed.
• PMT special assignments
• Project IT special assignments
• Acquire/Maintain ITIL certifications.
• Assist the Project IT Manager as needed.
• Work with Asset Coordinator to conduct site asset spot audits.
• Assist with site asset inventory catch-up.
• Participate in weekend/holiday on-site user support – where applicable.
• Participate in the Monthly Project IT Focus Program
• Improve skill set and develop career path

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Responsibilities

Key Tasks and Responsibilities:

• Adapt to project needs, Project IT changes and innovations.
• Communicate within Project IT site team, department, and global group.
• Assist end-users regularly - monitor and maintain end user environment to a fully functional capacity.
• Provide site support remotely where required.
• Supporting new user onboarding process and documentation
• Setup end user stations and test system/applications.
• Ability to perform remote troubleshooting and provide clear instructions.
• Conversant with MS O365 suite and SharePoint.
• Provide implementation assistance at new project sites i.e., LAN connectivity, Printer Setup, AP configs etc
• Assist in project site mobilization and demob, as required.
• Maintain project site IT infrastructure and reach out to network team, as needed.
• Maintain an effective collaborative environment with A/V systems, notification systems and conference rooms.
• Ensure all IT work areas, distribution closets, equipment rooms, equipment cabinets, site data center, etc. are clean, secured, and
locked when not occupied by IT personnel.
• Utilize MECM or other similar tools to patch, update, and deploy software to enterprise workstations.
• Collaborate with other IT departments and vendors to ensure smooth integration and operation of IT systems and services.
• Assist with IT Asset Inventory management for site.
• Actively update and monitor user & site incidents in ServiceNow
• Actively update and monitor site assets in AD and ServiceNow
• Assist in preparing Weekly/Monthly project status reports.
• Monitor all implemented changes introduced into production.
• Record technical issues, create documentation, and record solutions.
• Update Project documentation and communications as required.
• Excellent problem-solving and multitasking skills
• Excellent written and verbal communication skills
• At times, minimum 30% international travel is required.