Principal Customer Success Executive- Federal

ServiceNow; Ottawa; Remote; CAD 120,000 - 160,000; Full time

Job summary

A leading technology company is seeking an experienced professional to lead customer transformations. This role involves collaborating with senior leaders, managing complex projects, and mentoring teams. The ideal candidate has at least 15 years in client-facing roles, holds Canadian citizenship or residency, and possesses Project Management experience. Remote work flexibility and significant bonus potential are offered.

Benefits

Competitive salary

Significant potential for bonuses

Career advancement opportunities

Flexible work hours

Qualifications

• Minimum of 15 years in client-facing roles focused on account management, consulting, or transformation leadership.
• Significant experience collaborating with senior IT and business leaders to translate corporate strategy into ServiceNow technology applications.
• Project management experience required.

Responsibilities

• Lead high-complexity transformations for major customers.
• Identify professional services pipeline opportunities.
• Collaborate with Impact team members to create executive-ready narratives.
• Shape customer organizational strategy by identifying trends.
• Establish relationships with ServiceNow leaders and mentor Customer Success resources.

Skills

Account management

Consulting

Transformation leadership

Collaboration

Education

Canadian citizenship or permanent residency

Canadian Secret Security Clearance

PMP certification (preferred)

Job description

Overview

Why consider this job opportunity:

• Competitive salary with significant potential for bonuses
• Opportunity for career advancement and growth within the organization
• Work remotely with flexibility in work hours
• Engage with senior executives to drive strategic business transformations
• Collaborative and innovative company culture that values employee contributions
• Chance to influence product evolution based on customer insights

Responsibilities

• Lead high-complexity transformations for major customers, ensuring alignment with governance frameworks and organizational priorities
• Identify professional services pipeline opportunities and provide pre-sales support as needed
• Collaborate with Impact team members to create executive-ready narratives based on customer insights
• Shape customer organizational strategy by identifying trends and aligning delivery approaches with market demands
• Establish relationships with ServiceNow leaders and mentor Customer Success resources on transformation best practices

Qualifications

• Canadian citizenship or permanent residency and reside in Ottawa or nearby area
• Canadian Secret Security Clearance
• Minimum of 15 years in client-facing roles focused on account management, consulting, or transformation leadership
• Significant experience collaborating with senior IT and business leaders to translate corporate strategy into ServiceNow technology applications
• Project management experience required; PMP preferred

Preferred Qualifications

• Experience in leveraging AI in work processes, decision-making, or problem-solving
• Proven track record of influencing senior stakeholders and driving strategic outcomes in executive-level roles
• Experience in critical subject areas such as IT Strategy, IT Operations, and Project Management

#CloudComputing #ITServices #CustomerSuccess #RemoteWork #CareerGrowth #AIIntegration

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.