Principal Cloud Applications Administrator

OpenText; Waterloo; On-site; CAD 80,000 - 120,000; Full time

Job summary

Join a leading information management company as a Principal Cloud Application Administrator, responsible for incident resolution and monitoring in a collaborative, Agile environment. You will work with cloud infrastructures and scripting languages, ensuring optimal operational readiness. This role provides opportunities for professional growth and engagement in a diverse and inclusive workplace.

Qualifications

• Degree or equivalent experience in IT.
• Deep understanding of cloud infrastructures like Google, AWS, Azure.
• Experience in PaaS and scripting languages required.

Responsibilities

• Collaborate with Agile teams to enhance operational readiness.
• Own incident resolution and support day-to-day technical issues.
• Develop monitoring capabilities for KPIs and track transactions.

Skills

Linux systems

cloud infrastructure

PaaS technologies

continuous delivery tools

scripting languages

APM tools

ITIL principles

Education

Degree in Computer Science, Information Technology, or related field

Tools

Ansible

Rundeck

Kubernetes

Apache

Tomcat

Cloud Foundry

New Relic

Dynatrace

Zabbix

check_mk

Job description

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are key components of our corporate culture. As a member of our team, you will have the opportunity to partner with highly regarded companies worldwide, tackle complex issues, and contribute to projects shaping the future of digital transformation.

YOUR IMPACT

The Principal Cloud Application Administrator role is ideal for someone with creative and innovative problem-solving skills. You will collaborate with Agile squads, developers, and business partners, contributing significantly to developing specifications to resolve problems and enhance logging, monitoring, and metrics for operational readiness.

WHAT THE ROLE OFFERS

• Utilize technical knowledge, creativity, and company practices to reduce incidents through proactive monitoring and alerting.
• Address incidents according to Service Level Agreements.
• Provide feedback to development teams on system stability, defect analysis, and system enhancements.
• Work with IT and business partners to develop new monitoring and alerting capabilities for KPIs, tracking business transactions in real-time.
• Own and be accountable for incident resolution, participating in RCA and SWAT investigations.
• Plan validation and verification of changes deployed by infrastructure and development teams.
• Support day-to-day technical issues reported by users/customers.
• Maintain good relationships with team members and cross-functional teams.
• Participate in training and knowledge sharing activities.
• Act as backup for team members when needed.
• Work rotating shifts as required, including on-call support, 24/7/365.

WHAT YOU NEED TO SUCCEED

• A degree in Computer Science, Information Technology, or related field, or equivalent experience. Certifications are desirable.
• Deep understanding of Linux systems and cloud infrastructure (Google, AWS, Azure).
• Experience with PaaS technologies like Cloud Foundry, Kubernetes, Bosh.
• Experience with continuous delivery tools such as Ansible, Rundeck, Argo CD.
• Support experience with middleware like Apache, Tomcat, Spring.
• Proficiency in scripting languages such as Shell, Perl, Python, JavaScript.
• Experience installing and configuring Apache and Tomcat.
• Expertise in monitoring distributed systems and correlating environment conditions with application events.
• Experience with APM tools like New Relic, Dynatrace, AppDynamics.
• Experience with monitoring tools such as Zabbix or check_mk.
• Strong understanding of ITIL principles; certification is a plus.

OpenText is committed to fostering an inclusive work environment, respecting diversity regardless of culture, race, gender, sexual orientation, age, disability, or other protected categories. If you require assistance or accommodations during the application process due to a disability, please contact us at [e-mail].