Principal Cloud Applications Administrator

OpenText; Richmond Hill; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading company in information management, OpenText, is seeking a Principal Cloud Application Administrator. The role involves collaborating with cross-functional teams, resolving incidents, and enhancing operational metrics. Ideal candidates will have a background in IT or Computer Science and experience with cloud systems, monitoring tools, and scripting languages.

Benefits

Diversity and inclusion initiatives

Qualifications

• Strong understanding of Linux systems and cloud infrastructure.
• Proficiency in scripting languages: Shell, Perl, Python, JavaScript.
• ITIL principles knowledge; certifications are a plus.

Responsibilities

• Respond to incidents according to Service Level Agreements.
• Provide feedback to development teams on system stability.
• Engage in training and knowledge sharing activities.

Skills

Linux systems

Cloud infrastructure

Monitoring distributed systems

Scripting languages

APM tools

Education

Degree in Computer Science, IT, or related field

Tools

Ansible

Apache

Tomcat

Kubernetes

Zabbix

Job description

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are key components of our corporate culture. As a member of our team, you will have the opportunity to partner with highly regarded companies worldwide, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

The Principal Cloud Application Administrator role is ideal for someone with creative and innovative problem-solving skills. You will collaborate with Agile squads, developers, support, and business partners, providing significant contributions to develop specifications to resolve problems and address enhancement needs, focusing on logging, monitoring, and metrics for operational readiness.

WHAT THE ROLE OFFERS

• Utilize technical knowledge, creativity, and company practices to reduce incidents through proactive monitoring and alerting.
• Respond to incidents according to Service Level Agreements.
• Provide feedback to development teams on system stability, defect analysis, and system enhancements.
• Work with IT and business partners to develop new capabilities for displaying, monitoring, and alerting on KPIs by tracking business transactions in real-time.
• Take ownership of incident resolution, participating in RCA and SWAT investigations.
• Plan validation and verification of changes deployed by infrastructure and development teams.
• Participate in daily technical support and troubleshooting.
• Maintain good relationships with team members and cross-functional teams.
• Engage in training and knowledge sharing activities.
• Act as backup for team members as needed.
• Work rotating shifts; on-call support is required, 24/7, 365 days.

WHAT YOU NEED TO SUCCEED

• A degree in Computer Science, IT, or related field, or equivalent experience. Relevant certifications are desirable.
• Strong understanding of Linux systems and cloud infrastructure (Google, AWS, Azure).
• Experience with PaaS technologies like Cloud Foundry, Kubernetes, Bosh.
• Experience with Continuous Delivery tools such as Ansible, Rundeck, or Argo CD.
• Support experience with middleware like Apache, Tomcat, Spring.
• Proficiency in scripting languages (Shell, Perl, Python, JavaScript).
• Experience installing and configuring Apache and Tomcat.
• Expertise in monitoring distributed systems and correlating environment conditions with application events.
• Experience with APM tools (New Relic, Dynatrace, AppDynamics).
• Experience with monitoring tools like Zabbix or check_mk.
• Understanding of ITIL principles; certifications are a plus.

OpenText values diversity and inclusion, fostering a work environment that respects all individuals regardless of background or identity. If you require accommodations during the application process due to a disability, please contact us at [e-mail].