Principal Cloud Applications Administrator

OpenText; Richmond Hill; On-site; CAD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Principal Cloud Application Administrator, where your innovative problem-solving skills will shine. You will collaborate with Agile teams and contribute to the development of monitoring and alerting systems that ensure operational readiness. Your expertise in cloud platforms, Linux systems, and CI/CD tools will be pivotal in addressing incidents and enhancing system stability. This role offers a dynamic environment where you can grow and make a significant impact on digital transformation projects. If you're ready to take on challenges and drive innovation, this opportunity is for you.

Qualifications

• Degree in Computer Science or IT, or equivalent experience required.
• Deep understanding of Linux systems and cloud platforms essential.

Responsibilities

• Collaborate with teams to enhance monitoring and alerting capabilities.
• Take ownership of incident resolution and participate in root cause analysis.

Skills

Linux Systems

Cloud Platforms (Google, AWS, Azure)

PaaS Technologies (Cloud Foundry, Kubernetes, Bosh)

CI/CD Tools (Ansible, Rundeck, Argo CD)

Middleware Technologies (Apache, Tomcat, Spring)

Scripting Languages (Shell, Perl, Python, JavaScript)

Monitoring Distributed Systems

APM Tools (New Relic, Dynatrace, AppDynamics)

Monitoring Tools (Zabbix, check_mk)

ITIL Principles

Education

Degree in Computer Science, IT, or related field

Relevant Certifications

Job description

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are key components of our corporate culture. As a member of our team, you will have the opportunity to partner with highly regarded companies worldwide, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

As a Principal Cloud Application Administrator, you will leverage creative and innovative problem-solving skills. You will collaborate with Agile squads, developers, and business partners, contributing significantly to developing specifications to resolve problems and address enhancement needs, focusing on logging, monitoring, and metrics for operational readiness.

WHAT THE ROLE OFFERS

1. Use technical knowledge, creativity, and company practices to reduce incidents through proactive monitoring and alerting.
2. Address incidents in accordance with Service Level Agreements.
3. Provide feedback to development teams on system stability, defect analysis, and system enhancements.
4. Work with IT and development teams to develop new capabilities for monitoring and alerting on KPIs by tracking business transactions in real-time.
5. Take ownership of incident resolution, participating in root cause analysis and SWAT investigations.
6. Plan validation and verification of changes deployed by infrastructure and development teams.
7. Support day-to-day technical issues reported by users/customers.
8. Maintain good relationships with team members and cross-functional teams.
9. Participate in training and knowledge-sharing activities.
10. Act as backup for team members when necessary.
11. Work in rotating shifts and participate in on-call rotations as 7x24x365 support is required.

WHAT YOU NEED TO SUCCEED

1. A degree in Computer Science, IT, or related field, or equivalent experience. Relevant certifications are desirable.
2. Deep understanding of Linux systems and hands-on experience with cloud platforms like Google, AWS, or Azure.
3. Experience with PaaS technologies such as Cloud Foundry, Kubernetes, Bosh.
4. Experience with CI/CD tools like Ansible, Rundeck, or Argo CD.
5. Support experience with middleware technologies such as Apache, Tomcat, Spring.
6. Proficiency in scripting languages such as Shell, Perl, Python, JavaScript.
7. Experience with installing and configuring Apache and Tomcat.
8. Expertise in monitoring distributed system architectures and correlating environment conditions with application events.
9. Experience with APM tools like New Relic, Dynatrace, or AppDynamics.
10. Experience with monitoring tools such as Zabbix or check_mk.
11. Strong understanding of ITIL principles; certifications are a plus.

OpenText advocates for an inclusive work environment. Our Employment Equity and Diversity Policy guides us in maintaining a workplace that respects and includes everyone, regardless of culture, nationality, race, gender, sexual orientation, family status, age, veteran status, disability, religion, or other protected characteristics.

If you require assistance or a reasonable accommodation during the application or recruitment process due to a disability, please contact us at [e-mail]. We are committed to fostering collaboration, innovation, and personal growth, enriching our vibrant workplace.