Principal Benefits Delivery Partner

Intuit; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading financial software company is searching for an experienced Sr. Operations Manager to oversee and optimize their leave of absence processes. This role demands a blend of HR operations expertise, compliance understanding and exceptional communication skills. The ideal candidate will have 5-7 years of relevant experience and a proven track record in managing complex leave programs effectively across various jurisdictions. The position is full-time and located in Toronto, Ontario, offering opportunities for professional growth.

Qualifications

• 5-7+ years of experience in HR operations, focusing on leave of absence programs.
• Deep knowledge of US leave laws and international leave legislation.
• Strong organizational and process management skills.

Responsibilities

• Design and manage standardized leave of absence processes.
• Ensure compliance with US and international leave laws.
• Collaborate with HR and legal teams to streamline leave management.

Skills

HR operations

Leave management

Process management

Vendor relationship management

Communication skills

Analytical skills

Education

Bachelor's degree in Human Resources or related field

Tools

Workday

Job description

Overview

We are seeking an experienced and meticulous Sr. Operations Manager to join our Global Leave of Absence and Accommodations team. This critical role is responsible for the end-to-end management and continuous improvement of our US and international leave of absence (LOA), Paid Time Off (PTO) and Workers Compensation (WC) process flows. The ideal candidate will be a subject matter expert in leave management, ensuring our programs are administered efficiently, empathetically, and in strict compliance with all federal, state, and international statutory guidelines. This position requires a blend of operational excellence, subject matter expertise, and a commitment to providing an exceptional employee experience.

What you\'ll bring

• Experience: 5-7+ years of progressive experience in HR operations, with a primary focus on managing leave of absence programs or related experience.
• Demonstrable experience managing both US (multi-state) and international leave programs is ideal but not required.
• Proven experience working with third-party vendors and managing vendor relationships.
• Experience in a fast-paced, high-growth environment is highly preferred.
• Knowledge & Expertise: Deep subject matter expertise in US leave laws (FMLA, ADA, PFL, etc.) and a strong understanding of the principles of international leave legislation.
• Proficiency with HRIS systems with a leave administration module (Workday experience is a significant plus).
• Strong understanding of how leave of absence intersects with benefits, payroll, and employee relations.
• Skills: Exceptional organizational and process management skills with a keen eye for detail.
• Excellent communication skills, with the ability to explain complex information clearly and compassionately to a variety of audiences.
• Strong analytical and problem-solving skills with the ability to make sound judgments in ambiguous situations.
• Proven ability to handle sensitive and confidential information with discretion.
• A proactive and continuous improvement mindset.
• Education: Bachelor\'s degree in Human Resources, Business Administration, or a related field. Equivalent Experience will be considered.

How you will lead

• Process Management & Optimization: Design, implement, and manage standardized, scalable process flows for all types of leaves of absence, including but not limited to medical, parental, military, and disability leaves across all company locations.
• Continuously evaluate and improve leave processes to enhance operational efficiency, reduce administrative burden, and improve the employee experience.
• Serve as the primary point of contact for escalations and complex leave inquiries from employees, managers, and HRBPs.
• Manage relationships with third-party leave administration and workers compensation vendors to ensure service level agreements (SLAs) are met and processes are seamless.
• Statutory Compliance & Risk Management: Ensure absolute compliance with all US federal and state leave laws, including the Family and Medical Leave Act (FMLA) and various state-specific leave regulations.
• Oversee and ensure adherence to statutory leave requirements in all international locations where the company operates, working with local counsel and resources to interpret and apply complex regulations.
• Develop and maintain comprehensive documentation, guides, and policy documents for all leave programs.
• Data, Reporting & Systems Management: Manage leave administration within Workday ensuring data integrity and accurate tracking of all leave cases.
• Develop and analyze key metrics and reporting to monitor leave trends, program effectiveness, and compliance in conjunction with our BizOps resources.
• Provide regular reports to leadership on leave utilization, costs, and other relevant analytics.
• Cross-Functional Collaboration & Training: Serve as the subject matter expert on leave of absence processes within Intuit.
• Collaborate closely with HR Business Partners, Payroll, Legal, and other internal stakeholders to ensure a coordinated and holistic approach to employee leaves.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management
• Manufacturing

Industries

• Software Development