Principal AI/NLP Researcher – Healthcare SaaS

PointClickCare; Mississauga; On-site; CAD 176,000 - 195,000; Full time

Benefits offered by this job

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs andResources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition

Job summary

PointClickCare is seeking a Principal Applied Scientist/Researcher in NLP to advance AI-driven healthcare solutions. You will lead research and build scalable NLP models for our cloud SaaS platform, collaborating with product, clinical informaticists, data scientists, and engineers.

You will tackle complex problems across data types, explore GenAI techniques, and mentor teams while delivering practical, responsible AI that improves patient care and operational outcomes in healthcare settings.

Qualifications

• PhD or equivalent in CS/Math/Physics/Engineering or related field.
• 4-10+ years in industry building SaaS solutions, with at least 4 years in NLP/AI for healthcare.
• Expert-level NLP with fine-tuning of LLMs and Transformer models.
• Experience deploying AI/ML/NLP models at scale in SaaS products.

Responsibilities

• Apply NLP including GenAI and AI/ML techniques to develop model systems for healthcare SaaS.
• Collaborate with product leaders, data scientists, engineers, and customers.
• Design, build and evaluate NLP/AI solutions for structured/unstructured data including health data.
• Perform R&D to select approaches, algorithms, and evaluation methods for scalable AI models.
• Lead data collection, cleaning, analysis, and training to deliver responsible AI at scale.

Skills

NLP/AI/ML

Python

Java

Big data

Cloud

Education

PhD or equivalent in CS/Math/Physics/Engineering

Tools

NumPy

SciPy

Pandas

Scikit-learn

PyTorch

Hugging Face Transformers

spaCy

Job description

PointClickCare is seeking a Principal Applied Scientist/Researcher in NLP to advance AI-driven healthcare solutions. You will lead research and build scalable NLP models for our cloud SaaS platform, collaborating with product, clinical informaticists, data scientists, and engineers.

You will tackle complex problems across data types, explore GenAI techniques, and mentor teams while delivering practical, responsible AI that improves patient care and operational outcomes in healthcare settings.