Principal Account Manager

Kainos; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Principal Account Manager to drive business development and account management. In this pivotal role, you'll lead named accounts, ensuring alignment with strategic goals while fostering strong client relationships. Your innovative approach and leadership skills will be crucial in navigating complex client dynamics and delivering exceptional results. Join a diverse and inclusive team that values collaboration and creativity, where your contributions will shape the future of digital services for clients worldwide. If you're ready to make an impact and thrive in a supportive environment, this opportunity is for you.

Qualifications

• Proven track record in leading large client engagements and business development.
• Ability to lead, grow, and motivate effective teams.

Responsibilities

• Develop and manage account plans to align with sales and revenue targets.
• Lead business development and ensure successful delivery of projects.

Skills

Business Development

Account Management

Leadership

Project Management

Client Engagement

Team Motivation

Innovative Thinking

Education

Bachelor's Degree

Master's Degree (Desirable)

Job description

When you join us, you get to think beyond limitations to make an immediate and positive impact – like transforming digital services for millions of citizens or helping Fortune 500 companies get live and thrive on Workday.

You’ll be part of a people-first culture that is growing around the world. We’re a creative, committed, and diverse group of individuals who succeed as a team.

Tour ideas are heard and valued and you’ll leave a legacy that you can feel proud of. Join us and discover how our people write our story.

Our vision is to create a world-class business development and marketing capability for Kainos, fueled by a diverse range of highly talented and motivated professionals working collaboratively and innovatively to ensure we continue our growth trajectory.

We do this via an open and supportive environment where colleagues can share information, learn from one another and excel in their own career. With consistent ways of working aligned to industry best practice, we build sustainable and predictable sales pipelines for our market-leading offerings.

As a Principal Account Manager in Kainos, you will be responsible for running and developing named accounts which includes account planning, account management execution, business development, delivery, risk & quality assurance, executive reporting, operations of all areas, people allocation and their morale and personal development.

Your key responsibilities will include:

1. Setting the direction and plan for named accounts in agreement with the Sector/Regional Leadership Team, regularly reviewing progress against measurable objectives.
2. Agreeing the account priorities to achieve the agreed direction.
3. Effectively reporting on the direction and progress with Staff, Sector/Regional Leadership Team and client where appropriate.
4. Defining and regularly maintaining an account plan to align with agreed account goals and priorities set by the Sector/Regional Leadership team, including sales, revenue and margin quotas.
5. Ensuring timely winning and contracting of new business to align with sales and revenue targets, as well as maintaining a smooth staffing profile.
6. Developing and adapting the team structure to support your role and account requirements.
7. Proactively investigating, understanding and reacting to the specific dynamics of our clients; understanding political, economic and technology trends and implications for the client, all with a view to developing additional business.
8. Developing and maintaining a broad number of strong senior relationships to understand their issues and opportunities, utilising senior Kainos staff to gain higher level access.
9. Promoting all the Kainos offerings to clients and staff seeking out full Kainos Group opportunities where possible.
10. Leading all aspects of the operational running of the accounts including full responsibility for business development, commercial performance, forecasting and cashflow.
11. Ability to form and maintain strong relationships at Account level.
12. Experience in the delivery of medium-to-large-scale engagements.
13. Ensuring successful and referenceable delivery employing sustainable and profitable delivery models in line with the company culture.
14. Ensuring risk management and reporting on an ongoing basis with active quality assurance.
15. Ensuring clear reporting lines and responsibilities within the team ensuring effective and resilient succession planning.
16. Developing of and adherence to Group People strategies to engage, develop, retain and attract the top talent in the market.
17. Ensuring Kainos company culture, modelling behaviours and values that exemplify the affiliative company culture are adhered to and maintained.

Minimum (essential) requirements:

1. Leading a large client engagement for a services business.
2. Leading pre-sales/business development activities and bids.
3. Proven track record of planning and implementing successful programmes/projects.
4. Highly knowledgeable of the following areas: People, Culture & Talent Development, Finance, planning and evaluation, business development.
5. Ability to plan and meet deadlines in accordance with complex, changing or ambiguous business requirements.
6. Acting as an ambassador of the brand internally and externally, displaying a professional, credible and positive image and attitude for Kainos.
7. Ability to lead, grow and motivate effective teams.
8. Innovative and driven in identifying ways to develop new business.

Desirable:

1. A strong business network.
2. Experience of working as part of an Account team to deliver and/or selling services of scale and complexity (multi-million) for at least two years in a previous role.
3. An appreciation and knowledge of technology delivery, agile methodologies, etc.

So what are you waiting for? Let’s write the next incredible chapter of our story together.

Embracing our differences

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.