Primary Care Assistant

Winnipeg Regional Health Authority (WRHA); Winnipeg; On-site; CAD 21,000 - 25,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Primary Care Assistant to join their dynamic team. This role is pivotal in managing client interactions and ensuring a smooth flow of services within the clinic. You will be the face of patient care, responsible for scheduling appointments, maintaining records, and fostering strong relationships with clients and team members. If you thrive in a fast-paced environment and have a passion for delivering exceptional customer service, this opportunity is perfect for you. Join a team that values empathy, compassion, and quality in healthcare delivery.

Qualifications

• 2+ years of healthcare experience required, with strong customer service focus.
• Proficiency in Microsoft Office and knowledge of medical terminology essential.

Responsibilities

• Manage client appointments, schedules, and records while ensuring excellent service.
• Act as the primary contact for clients, providing support and maintaining relationships.

Skills

Customer Service Skills

Keyboarding Speed (40 wpm)

Knowledge of Medical Terminology

Communication Skills

Critical Thinking

Flexibility and Adaptability

Education

High School Education

Unit Clerk Course

Medical Office Assistant Course

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Electronic Medical Records

Job description

Requisition ID: 376684
Position Number: 20023012
Posting End Date: March 12, 2025
City: Winnipeg
Employer: Winnipeg Regional Health Authority
Site: WRHA Community Health Services - Access Winnipeg West
Department / Unit: AWW Primary Care
Job Stream: Clinical
Union: CUPE
Anticipated Start Date - End Date: March 19, 2025 - March 19, 2026
Reason for Term: Other Leave
FTE: 0.80
Anticipated Shift: Days; Evenings; Weekends
Work Arrangement: In Person
Daily Hours Worked: 7.75
Annual Base Hours: 2015
Salary: $21.500, $21.994, $22.549, $23.133, $23.813, $24.417

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services, and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Reporting to the Primary Care Manager, this role functions as a key member of the Primary Health Care Team and is responsible for managing clients’ overall clinical visits. The incumbent performs a variety of administrative and team functions and acts as the client’s key point of contact with their team. This role focuses on developing and maintaining strong relationships with clients, team members, and other professionals through direct participation in client care activities. This role is the face of a customer service system and ensures clients consistently receive responsiveness, caring, and concern. Empathy, compassion, and quality are at the core of the primary care clinic’s customer service system. The Primary Care Assistant must possess excellent customer service skills to assure all clients that they are the team’s only priority during their visit. This role requires an understanding of advanced access principles and concepts to support access and patient flow within an inter-professional environment.

This position will be responsible for arranging, managing, and maintaining appointments, schedules, client records, and site organization and environmental control. The incumbent must contribute to a respectful, safe, and culturally appropriate work environment, and participate in workload sharing within their team and the overall clinic as needed.

Experience

• A minimum of two years related healthcare experience required.
• Experience in email and computerized calendars required.
• Working knowledge of electronic medical records preferred.
• Demonstrated knowledge and experience maintaining medical records and filing systems, compiling statistics, and processing personal health information.
• Switchboard/receptionist experience.

Education (Degree/Diploma/Certificate)

• Complete high school education, Manitoba standards, required.
• Successful completion of a Unit Clerk Course and/or a Medical Office Assistant Course required.
• Cardiopulmonary Resuscitation (CPR) training requirements for this position shall be in accordance with the Employer policy.
• A combination of education and experience may be considered.

Qualifications and Skills

• Keyboarding Speed of 40 wpm required.
• Knowledge of medical terminology required.
• Proficiency in Microsoft Word, Excel, and Outlook required.
• Cultural Safety preferred.
• Mental Health First Aid preferred.
• Nonviolent Crisis Intervention training preferred.
• Demonstrated ability to effectively work as a team member and form respectful relationships with team members, other professionals, clients, and the community.
• Excellent communication and interpersonal skills.
• Excellent command of the English language (both oral and written).
• Knowledge of other languages, especially indigenous languages, considered an asset.
• Respectful of diversity and values diverse perspectives and ideas.
• Ability to apply critical thinking for favorable client results.
• Demonstrates flexibility and adaptability through embracing and applying new practices to accomplish goals and solve problems.
• Knowledgeable in the fundamentals of Service Excellence, Customer Service, and Cultural Safety.
• Ability to maintain confidentiality and manage private and confidential information.
• Ability to plan and organize a heavy workload, under pressure, to meet deadlines.
• Demonstrated ability to work independently, with minimal supervision, and take initiative through action that favorably influences events.

Physical Requirements

• Must be able to do moderate lifting and a moderate amount of walking.
• Must be able to function effectively in a fast-moving environment with frequent interruptions.

This term position may end earlier as outlined in your collective agreement.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check, and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care