préposé(e) aux services – Syndiqué | Funeral Attendant - Union

Service Corporation International; Longueuil; Presencial; CAD 21 000 - 30 000; Tempo integral

Resumo da oferta

Service Corporation International is seeking a Funeral Attendant in the Longueuil area to assist with funeral home and cremation duties. You will meet clients, answer questions, coordinate flowers, caskets and keepsakes, and support on services and ceremonies as requested.

Responsibilities include managing administrative tasks, assisting with remains preparation, driving funeral home vehicles, and ensuring refreshments where allowed by law. A compassionate, team-oriented attitude is essential.

Qualificações

• Education equivalent to high school and completion of a diploma training program at a college or technical school specializing in funeral service or experience equivalent
• Funeral industry experience would be a plus
• Previous customer service and/or sales experience would be a definite asset
• Knowledge of computers and some software would be an asset, or willingness to learn
• High level of compassion and integrity
• Good communication skills
• Problem solving skills
• Professional and team player

Responsabilidades

• Appuyer le Directeur de succursales
• Préparer les services funéraires, y compris l’arrangement et la livraison des fleurs, du cercueil, de l’urne, des photos ou autres souvenirs des familles clientes, ainsi que l’installation et l’entreposage adéquats de l’équipement
• Préparer tout document nécessaire aux services, aux crémations, à l’entretien, comme indiqué par la direction
• Préparer respectueusement la dépouille, y compris l’habillage et le déplacement de la personne décédée, ou de l’opération du crématorium, comme permis par la loi et en accord avec les règlements de l’entreprise
• Nettoyer et entretenir tous les véhicules de la maison funéraire comme requis, de façon ponctuelle
• Les responsabilités administratives consistant à opérer des équipements et systèmes divers
• Faire des livraisons de fleurs, la cueillette de fournitures ou autres documents
• Répondre au téléphone
• Guider les gens, stationner des voitures, faire le transport demandé
• Conduire les véhicules de la maison funéraire pour les services et aller chercher des familles
• S’assurer que des rafraîchissements sont offerts (là où permis par la loi)
• Exécuter toute autre tâche requise par la direction

Conhecimentos

Customer service

Sales experience

Computer knowledge

Strong communication

Problem solving

Compassion and integrity

Team player

Formação académica

Diploma in funeral service

High school diploma

Descrição da oferta de emprego

Job Overview

Our associates celebrate lives. We celebrate our associates. Un préposé aux services est sous l’autorité du Directeur de succursale et est responsable d’assister à toutes les tâches de la maison funéraire et de la crémation. D’autres responsabilités incluent: rencontrer le public, répondre aux questions et fournir des renseignements sur les funérailles et sur la crémation et sur tout autre sujet associé, répondre au téléphone de façon courtoise et polie, aider aux funérailles, aux commémorations et aux autres services ou aux cérémonies comme requis par les clients de la maison funéraire et de la direction. Assister à la rencontre annuelle du personnel est requis Le Préposé aux services doit s’acquitter de ses responsabilités en respectant les valeurs et la mission de l’entreprise et en accord avec les politiques et les procédures de celle‑ci.

A Funeral Attendant reports to the Location Manager and is responsible for assisting with all funeral home and cremation related duties. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected. The Funeral Attendant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

RESPONSABILITÉS DU POSTE

• Appuyer le Directeur de succursales
• Préparer les services funéraires, y compris l’arrangement et la livraison des fleurs, du cercueil, de l’urne, des photos ou autres souvenirs des familles clientes, ainsi que l’installation et l’entreposage adéquats de l’équipement.
• Préparer tout document nécessaire aux services, aux crémations, à l’entretien, comme indiqué par la direction
• Préparer respectueusement la dépouille, y compris l’habillage et le déplacement de la personne décédée, ou de l’opération du crématorium, comme permis par la loi et en accord avec les règlements de l’entreprise.
• Nettoyer et entretenir tous les véhicules de la maison funéraire comme requis, de façon ponctuelle.
• Les responsabilités administratives consistent à opérer un télécopieur, un ordinateur, un téléphone à lignes multiples, un système de paiement par carte de débit, une machine à écrire, une machine à affranchir et à peser, et faire fonctionner un système stéréo/vidéo de façon ponctuelle.
• Faire des livraisons de fleurs, la cueillette de fournitures ou autres documents, etc.
• Répondre au téléphone.
• Guider les gens, stationner des voitures, faire le transport demandé.
• Conduire les véhicules de la maison funéraire pour les services et aller chercher des familles
• S’assurer que des rafraîchissements sont offerts (là où permis par la loi)
• Exécuter toute autre tâche requise par la direction.

JOB RESPONSIBILITIES

• Provide Support to Location Management
• Preparation for funeral services including setting up and delivery of flowers, casket, urn, photos and other personal keepsakes or mementos of client families, and setting of chairs and the removal, proper care and storage of any of these items
• Preparation of any documents related to services, cremations, maintenance, as directed by management
• Respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Wash and clean all funeral home vehicles and other client vehicles as required from time to time
• Office duties such as operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system may be required from time to time
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Answer phones
• Usher people, parking cars, and fulfilling any transportation requirements
• Drive Funeral Home vehicles for services and picking up families
• Ensure refreshments are available (where allowed by law)
• Any other duties as directed by management

Education / Experience / Minimum Requirements

Education: Equivalent to high school education and completion of a diploma training program at a college or technical school specializing in funeral service or experience equivalent

Experience: Funeral industry experience would also be a plus

Knowledge, Skills & Abilities

Previous customer service and/or sales experience would be a definite asset

Knowledge of computers and some software would be an asset, or willingness to learn

High level of compassion and integrity

Good communication skills

Problem solving skills

Professional and team player

Work Conditions

Work Environment: When considering the work environment associated with this job, the following factors may apply: Work indoors and outdoors during all seasons and weather conditions Limited amount of local and/or multiple location traveling required Professional Dress is required when in contact with families.

Work Postures: When considering the work postures associated with this job, the following factors may apply: Frequent, continuous periods of time standing, up 6 hours per day Sitting continuously for many hours per day, up to 6 hours per day Climbing stairs to access buildings frequently

Physical Demands: When considering the physical demands associated with this job, the following factors may apply: Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours: When considering the work hours associated with this job, the following factors may apply: Working beyond “standard” hours as the need arises

Job Location

Postal Code: J4J 2H5

Job Location: CA-QC - Longueuil

About Us

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.