Préposé(e) au service à la clientèle et logistique

Veolia Water Technologies & Solutions; Cowansville; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Service and Logistics Associate to enhance operational efficiency and customer satisfaction. This dynamic role involves managing logistics, supporting the sales team, and ensuring compliance in a fast-paced environment. The ideal candidate will thrive in a collaborative setting, demonstrating autonomy and excellent problem-solving skills. Join a forward-thinking company committed to creating sustainable solutions and enjoy a temporary position with the potential for growth in a supportive workplace focused on safety and development. If you are passionate about logistics and customer service, this opportunity is for you.

Benefits

Competitive compensation

Pension plan

Benefits

Internal training programs

Multidisciplinary work teams

Qualifications

• Experience in logistics and transport planning is essential.
• Good knowledge of chemicals and hazardous materials is required.

Responsibilities

• Ensure smooth logistical functioning of operations and support the sales team.
• Act independently and maintain customer relationships.

Skills

Logistics and transport planning

Customer service skills

Problem-solving ability

Analytical mind

Multitasking abilities

Autonomy and resourcefulness

Education

TMD training or similar experience

Tools

Google suite

Job description

A subsidiary of the Veolia Group, Veolia North America (VNA) has been the highest-ranked environmental company in the United States for three consecutive years, and is the nation's largest private water operator and technology provider, as well as the leader in hazardous waste and pollution treatment. It offers a full range of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting services, and resource recovery. VNA helps clients in the commercial, industrial, healthcare, higher education, and public sector sectors throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working in more than 350 locations across the continent.

www.veolianorthamerica.com

Reporting to the Operations Manager, the Customer Service and Logistics Associate will be responsible for the logistics of the branch's internal operations and ensuring quality service is provided to customers and employees. This position requires a degree of autonomy and resourcefulness, with little supervision. The incumbent must be detail-oriented and place a high priority on the compliance, health, and safety of the team and the branch. Please note that this position takes place in a hazardous and flammable materials plant.

• Support and ensure the smooth logistical functioning of operations.
• Support and collaborate with the external sales team.
• Support and collaborate with the internal team to ensure outstanding customer service.

Main responsibilities:

• Ensure liaison with logistics transport and production;
• Prepare the drivers' routes;
• Support the representatives on the road;
• Ensure the proper use of rolling equipment according to standards and customer needs;
• Act independently and responsibly, with little supervision;
• Collaborate with the laboratory and ensure quality monitoring of the required documentation;
• Building and maintaining a relationship of trust with our customers.
• Answer customer calls and take customer orders and perform data entry;
• Redirect opportunities perceived over the telephone to external sales;
• Facilitate communications between customers, representatives and technicians;
• Maintain customer files up to date;
• Write submissions and keep them up to date;
• Support the Sales and Operations Director;
• Participate in the morning meeting on production activities and organization of the day as well as the weekly coordination meeting;
• All other related tasks.

Requirements:

• TMD training or similar experience (mandatory);
• Experience in logistics and transport planning;
• Good knowledge in the field of chemicals and hazardous materials;
• Experience in compliance, food transportation, and others are an asset;
• Good interpersonal and customer service skills;
• Excellent adaptability and proactivity;
• Autonomy and resourcefulness;
• Excellent multitasking abilities;
• Sense of responsibility and initiative;
• Good geographical knowledge of the province of Quebec;
• Enjoys teamwork and contributes to a positive atmosphere;
• Complex problem solving ability;
• Analytical mind and good judgment;
• Good work ethic;
• Proficiency in the Google suite (asset).

Work environment:

Temporary position, lasting 1 month, with work schedule from Monday to Friday, daytime, 40 hours per week. The work is done in person at the Dangerous Materials plant in Cowansville.

Why join our team of Resourcers:

• Act today to create the world of tomorrow;
• A constantly growing company;
• A multitude of large-scale projects where you can put your talent to good use;
• Challenges tailored to you and the absence of routine;
• The opportunity to develop your career according to your professional objectives;
• Internal and external training and support programs;
• Very competitive compensation, pension plan and benefits;
• Multidisciplinary work teams and a workplace focused on OHS.

We thank all applicants for their application; however, only successful candidates will be contacted.

The use of the masculine gender in this document is for the sole purpose of conciseness.

Veolia North America is committed to the principle of equal opportunity in employment and advancement for all employees and prospective employees, as well as a work environment free from discrimination and harassment.