Premium Support Senior Specialist

TalentBurst, an Inc 5000 company; Montreal; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading company in the hospitality sector is looking for a mid-senior level professional to join their customer service team. Candidates should possess strong interpersonal and communication skills, especially when interacting with high-profile clientele. The role requires flexibility in scheduling, a proactive approach to challenges, and the ability to thrive in a fast-paced environment.

Qualifications

• 5+ years in multicultural customer service, preferably hospitality.
• Ability to engage with executive stakeholders and resolve conflicts.
• Proficient in English; additional languages beneficial.

Responsibilities

• Provide exceptional customer service through various channels.
• Engage with executive-level stakeholders to resolve conflicts.
• Adapt to changing schedules and work flexible hours.

Skills

Interpersonal skills

Communication skills

Conflict resolution

Organizational skills

Empathy

Adaptability

Customer service

Risk assessment

Multitasking

Tools

CRM systems

Google Suite

Apple/Mac OS

Job description

3 days ago Be among the first 25 applicants

• 5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts.
• Hospitality experience is a plus, especially working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.
• Experience engaging with executive-level stakeholders to resolve conflicts effectively and in a timely manner, with the ability to explain complex ideas clearly and simply.
• Flexibility to work weekends, public holidays, and early morning/evening shifts. Schedule may change to meet business needs.
• Exceptional interpersonal and communication skills, both written and spoken, including conflict resolution.
• Empathy and patience, particularly in high-pressure situations.
• Excellent organizational skills: prioritization, multitasking, attention to detail, and goal-oriented.
• Passion for delivering outstanding customer service and maintaining high standards.
• Ability to thrive in a fast-paced, ambiguous, and complex environment, acting proactively and decisively.
• Adaptability to new tasks, responsibilities, and changing priorities.
• Proactive attitude towards challenges and flexibility in roles and team changes.
• Experience engaging with executive stakeholders, with the ability to communicate complex ideas simply and clearly.
• Strong risk assessment skills, good judgment, and effective communication of urgent and pertinent information to stakeholders, including executives.
• Advanced computer skills, including proficiency with Apple/Mac OS, Google Suite, CRM systems, and the ability to learn new tools quickly.
• Proficiency in English; additional languages are a plus.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Customer Service, General Business, and Advertising

Industries

• Hospitality, Consumer Services, and Retail

This job is active and accepting applications.