Preferred Accommodation Representative

southlake; Newmarket; On-site; CAD 41,000 - 46,000; Full time

Benefits offered by this job

Hybrid work

Health and dental benefits

HOOPP pension plan

Wellness initiatives and on-site gym

On-site gym memberships

Job summary

Southlake Health is seeking a dedicated PA Representative in Newmarket to coordinate patients' preferred accommodations. You’ll communicate the program, gather necessary documentation and financial information, and support a patient-centered care team in a busy hospital environment.

The role requires post-secondary education in marketing/sales, at least two years of customer service experience, and a proven ability to interact with patients and staff with professionalism and empathy.

Qualifications

• Post-secondary education- marketing and sales background preferred.
• Minimum two years in a customer service role with demonstrated computer proficiency.
• Experience dealing with patients in a hospital or health-care setting.
• Excellent communication, time management and interpersonal skills.
• Ability to meet the physical demands and work required shifts.

Skills

Customer service

Communication

Interpersonal skills

Time management

Attention to detail

Leadership

Negotiation

Education

Post-secondary education - marketing and sales background preferred

Job description

Job Category: Administrative/Clerical

Hospital Location: Newmarket ON

Job Type: Permanent, Casual

Number of Positions: 1

Union: SEIU CLERICAL

Minimum - Maximum Hourly Rate: $29.54 - $33.14

Why Join Our Team?

• A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.
• Hybrid, virtual, and in-person working environment (where applicable).
• Progressive health and dental benefit plans.
• HOOPP pension plan with employer and employee premium sharing.
• Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

About the role:

The Preferred Accommodation (PA) Representative is a non-clinical member of the patient care team responsible for ensuring that Southlake patients' preferred accommodation requests are met to the best of the hospital's ability. The Preferred Accommodation Representative will communicate Southlake's Preferred Accommodation program and ensure that all required documentation and financial information are complete.

What you bring:

• Post-secondary education- marketing and sales background preferred
• A minimum of two years' recent experience in a customer service role with demonstrated computer proficiency (face-to-face experience required)
• Previous experience dealing with patients
• Hospital and health care facility experience
• Excellent communication, time management and interpersonal skills
• Ability to pay close attention to details
• Must be willing to work required shifts
• Must be able to meet the physical demands of the position
• Highly creative and innovative problem-solving and solution-oriented skills
• Outstanding customer service skills, strong influencing, investigative and soft selling abilities
• Ability to effectively negotiate financial transactions and foster positive relationships with patients, families, clinical and non- clinical staff members
• Innovative and willing to learn
• Commitment to customer service and teamwork
• Demonstrates individual leadership skills

Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.

Regular and reliable attendance is an expected requirement of this position.

We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.

Use of Artificial Intelligence (AI)

We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspective each candidate brings to our organization.

Health & Safety Workplace Responsibilities

It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.

Commitment to Diversity and Inclusion

Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.

Anti-Oppression/Anti-Racism at Southlake Health

Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.