Pre-Sales Solutions Specialist II

Safe Software Inc; Surrey; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Pre-Sales Solutions Specialist II, where you'll play a vital role in bridging the gap between technical solutions and customer needs. This dynamic position involves showcasing innovative data integration tools, collaborating with cross-functional teams, and enhancing customer experiences. With a focus on problem-solving and continuous learning, you'll thrive in a supportive environment that values your contributions. Enjoy flexible working arrangements, a strong commitment to work-life balance, and opportunities for professional growth. If you're passionate about technology and eager to make a difference, this role is perfect for you.

Benefits

Flexible working hours

Paid volunteer time

Annual learning budget

Health and wellness benefits

Parental Leave Top-Up Program

Profit sharing

Complimentary parking

Bike storage

Qualifications

• Bachelor’s degree or equivalent in GIS, data analytics, or related field.
• 2+ years in customer service or sales engineering roles.

Responsibilities

• Support product evaluation by showcasing the FME platform.
• Collaborate with Sales to understand customer needs and provide demos.

Skills

Clear communication

Problem-solving

Customer service

Technical knowledge

Adaptability

Education

Bachelor’s degree in relevant field

Post-graduate diploma

Tools

FME Platform

Data integration tools

Job description

British Columbia
Safe Software Head Office
9639 137A Street
Suite 1200
Surrey, BC V3T0M1, CAN

British Columbia
Safe Software Head Office
9639 137A Street
Suite 1200
Surrey, BC V3T0M1, CAN

Alberta - Remote
9639 137A Street
Suite 1200
Surrey, BC V3T0M1, CAN

Alberta - Remote
9639 137A Street
Suite 1200
Surrey, BC V3T0M1, CAN

Manitoba - Remote
9639 137A Street
Suite 1200
Surrey, BC V3T0M1, CAN

Manitoba - Remote
9639 137A Street
Suite 1200
Surrey, BC V3T0M1, CAN

Newfoundland - Remote
9639 137A St
Suite 1200
Surrey, BC V3T0M1, CAN

Newfoundland - Remote
9639 137A St
Suite 1200
Surrey, BC V3T0M1, CAN

• Location: his opportunity can be remote within Canada (excluding Quebec), or onsite/hybrid in the Vancouver, BC Lower Mainland. Our head office is in Surrey, BC.
• Please note that employment is contingent upon the successful completion of reference checks and background checks, including a Canadian criminal background check.

Application Instructions:

• Please upload your application files in PDF format only.

The Pre-Sales Solutions Specialist II is a sales engineering role in which you’ll work closely with prospective customers and our Sales team to support the product evaluation process. Your work will involve showcasing our FME platform, answering technical questions, and helping potential users gain the knowledge they need to confidently adopt our solutions.

You’ll collaborate across departments—including Product, Development, Marketing and Customer Success—to advocate for customer needs and enhance our onboarding and pre-sales processes. If you're someone who enjoys problem-solving, continuous learning, and engaging with people, this role is for you.

About The Team

Safe Software’s Pre-Sales Solutions team is part of our Customer Success group. We help potential customers understand how FME can solve their data integration challenges. From product demonstrations to trial support, we ensure each product evaluation experience is smooth, informative, and grounded in real-world applications. Collaboration is central to how we work—across teams and with our customers.

What You’ll Be Doing

• Acquiring an in-depth understanding of the FME Platform
• Collaborate with Sales teams to understand customer requirements and provide pre-sales support.
• Assist with scoping calls with potential customers.
• Develop and present demos showcasing the FME Platform for prospective customers.
• Assist the Sales team with answering technical questions from prospective customers.
• Engage with the product managers to provide expert knowledge on customer feedback and requirements to relevant teams and share how we can make the product better, with a focus on the new client perspective.
• Foster technical relationships with the development team to help them understand pain points within the product.
• Collaborate with the Customer Success and Customer Education teams to improve onboarding for new customers.
• Develop content and resources to help support and promote the FME Platform to prospective and new customers.
• Work alongside the team to share solved problems with the user community through the blog, knowledge articles, or webinars.

Qualifications, Skills, and Competencies

Safers come from a variety of backgrounds with diverse skills and knowledge. That being said, those who are most successful in this role have experience with the following:

• Bachelor’s degree or Post-graduate diploma in a relevant field or equivalent background (GIS, database administration, data analytics, system integrations, business analytics).
• 2+ years working with technical products in a customer service, sales engineering or related capacity.
• 1 year of experience with the FME Platform or equivalent data integration tool.

Skills:

Clear and engaging communication and interpersonal skills.

Strong creative problem modelling and solving skills.

Self-motivated and able to make decisions on the spot.

Strong willingness to learn and ability to adapt well to change.

Soft skills: Curious, empathetic, teamwork-oriented, clear communicator, humble, proactive, passionate and innovative.

What You Can Expect

When you choose a career with Safe Software, you’re also choosing…

• Meaningful Work: Make a profound impact across our business, workplace and data integration product.
• A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
• Social Responsibility: Become part of a team that finds meaningful ways to give back . Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
• Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
• Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
• Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
• Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
• Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
• Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
• An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!

About Safe Software

Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity. With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads.

Founded in 1993, Safe is headquartered in Surrey, BC with over 200 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?

Our Commitment to Diversity and Inclusion

Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion. We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status. Should you require accommodations during the recruitment process, please contact [e-mail] .