Pre-Opening Guest Service Agent

Easton’s Group; Vaughan, Toronto; Presencial; CAD 30.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive health, dental andVision

Hotel discounts at Hilton properties

Educational reimbursement

Perkopolis discounts

Employee social events

Gym membership discounts

Insurance discounts

Descripción de la vacante

Hilton Garden Inn Vaughan Toronto is opening with a brand-new team, inviting you to join from day one to help build a culture of service and excellence in Vaughan. This is your chance to contribute to shaping the guest experience as part of Easton’s Group of Hotels.

As a front desk team member, you will check-in/check-out guests, assist with payments, upsell rooms where appropriate, and coordinate with other departments to ensure seamless service for all guests.

Formación

• High School diploma or equivalent; some college is preferred.
• Must speak fluent English; additional languages are a plus.
• Ability to stand and be active behind the desk and front office.
• Experience in hospitality front desk is preferred.

Responsabilidades

• Check-in and check-out guests promptly and professionally.
• Register guests, issue keys, and provide hotel information.
• Upsell rooms to maximize revenue.
• Process cash and card transactions accurately.
• Assist with guest requests and coordinate with other departments.
• May book reservations and handle cancellations.
• Follow brand standards and maintain high service levels.

Conocimientos

Front desk / Guest service

Cash handling

Upsell to maximize revenue

Communication skills

Fluent English

Educación

High School diploma or equivalent

Some college preferred

Descripción del empleo

Your Opportunity to Be Part of Something Remarkable

What if your next career opportunity wasn’t just another job — but a chance to help build something from the very beginning?

Welcome to the opening team at Hilton Garden Inn Vaughan Toronto.

As we prepare to open the doors to our brand-new 272-room hotel, we’re looking for passionate, motivated individuals who want to be part of creating something special. This is an opportunity to join a dynamic team from day one, help establish a strong culture of service and excellence, and play a meaningful role in shaping the guest experience from the very start.

At Hilton Garden Inn Vaughan Toronto, every Team Member will have the opportunity to make an impact, grow alongside a new property, and contribute to building a high-performing hospitality team in Vaughan.

Be there from the beginning. Help shape what comes next. Build your future with us.

JOB OVERVIEW:

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.

DUTIES AND RESPONSIBILITIES:

• Welcomes guests in a friendly, prompt, and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Answer phones promptly and courteously.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned banks.
• Issue, control, and release guest safe deposit boxes.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
• In carrying out your duties you will follow all Company and Brand Standards.

QUALIFICATIONS AND REQUIREMENTS:

• High School diploma or equivalent, plus one-year front desk/guest service experience. Some college is preferred.
• Must speak fluent English. Other languages preferred.
  This job requires the ability to perform the following:
• Frequently standing up behind the desk and front office area
• Remain stationary for extended periods.
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products, and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.
  Other:
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• May be required to work nights, weekends, and/or holidays.

Work Area: Front Office

HEALTH & SAFETY:

• Follow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.
• Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
• Report all injuries or illnesses to a supervisor or manager immediately.
• Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.
  BENEFITS:
• Comprehensive health, dental and vision care
• Corporate discounts on GYM Membership
• Discounts on Home and Auto Insurance
• Educational Reimbursement
• Perkopolis discount (Access to exclusive entertainment and lifestyle discounts)
• Employee Social Events
• Hotel Discounts at Hilton properties

Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

At Easton’s Group of Hotels, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.

ACCESSIBILITY & ACCOMMODATION :

Hilton Garden Inn Vaughan/ Toronto Hotel is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process.

Should you require any accommodations during an interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.