PRE-OPENING GENERAL MANAGER (NIAGARA-ON-THE-LAKE)

Crescent Hotels & Resorts; Niagara-on-the-Lake; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading hospitality firm is seeking a visionary General Manager for The Clayfield Hotel in Niagara-on-the-Lake, set to open in 2026. This role demands a collaborative leader to ensure operational excellence from pre-opening through day-to-day management, enhancing guest experiences while building a strong team culture.

Benefits

Competitive salary and operational incentive plan

Benefit plan for associates and family members

RRSP matching program for eligible associates

Discounts with Crescent managed properties in North America

Qualifications

• Experience in preopening or large scale hotel renovations expected.
• Leading operational setup and service training.
• Building a high-performing team is crucial.

Responsibilities

• Oversee hotel's pre-opening phase including budgeting and staffing.
• Ensure alignment and operational excellence with management company.
• Responsible for day-to-day operations post-opening.

Skills

Detail-oriented

Coaching mentality

Continuous improvement drive

Project management

Financial/accounting knowledge

Education

3-5 years' experience as a hotel General Manager

Hyatt experience

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

Opening in early 2026, The Clayfield Hotel – part of Hyatt’s Unbound Collection – is seeking a visionary General Manager to lead the pre-opening and successful launch of this luxury destination in Niagara-on-the-Lake. Nestled in the heart of wine country and designed as a four-season retreat, The Clayfield is defined by its elevated guest experiences, immersive programming, and a refined brand identity that evolves with each season. From exclusive cultural events to curated partnerships the hotel will offer rich, locally rooted programming that blends sophistication with authenticity.

The General Manager will oversee all aspects of the hotel’s pre-opening phase—including budgeting, staffing, operational setup, service training, and brand implementation—while working in close partnership with the hotel’s management company to ensure alignment and operational excellence. This role requires a collaborative and entrepreneurial leader who can build a high-performing team, foster a strong service culture, and execute a bold, experience-driven vision. Post-opening, the GM will be responsible for the day-to-day operations and ensuring The Clayfield delivers the elevated standards expected of a luxury Unbound Collection property.

Required Skills and Abilities

• Keen eye for detail and empowering coaching mentality
• Strong desire to continuously improve and help others improve
• 3-5 years' experience as a hotel General Manager or equivalent experience
• Hyatt experience is a PLUS.
• Working knowledge of financial/accounting procedures
• Experience with project management, preopening or large scale hotel renovations

We are committed to providing you with

Competitive salary and operational incentive plan

Benefit plan for eligible associates & your family members

RRSP matching program for eligible associates

Discounts with Crescent managed properties in North America for you & your family members

At Crescent Hotels & Resorts we strive to create a great placeto work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.