Pre-Board Screening Officer

Paladin Airport Security Services; Nanaimo; On-site; Full time

Job summary

Join a leading security services company as a Pre-Board Screening Officer. You will ensure passenger safety and provide exceptional customer service at airport security checkpoints. The role includes comprehensive training, competitive wages, and benefits. Ideal candidates will have strong communication skills and the ability to work flexible shifts. If you're committed to safety and customer service, we want to meet you!

Benefits

Comprehensive benefits

Paid training

Great uniform

Qualifications

• Minimum of one year in a high-volume customer service environment.
• Strong English communication skills; French fluency is an asset.

Responsibilities

• Efficiently screen passengers and baggage at security checkpoints.
• Provide information professionally and manage conflict.

Skills

Customer Service

Communication

Education

High School Diploma or equivalent (GED)

Job description

What do Pre-Board Screening Officers do?

You will be using your exceptional customer service skills to uphold the safety of passengers and create a positive travel experience by :

• Efficiently screening passengers and baggage through airport security checkpoints
• Providing information professionally and with integrity
• Scanning and testing baggage for prohibited items usings X-ray machines, metal detectors and other technology, along with physical search techniques
• Protecting restricted areas
• Managing conflict
• Communicating clearly and effectively
• Upholding all regulations with vigilance

You will receive paid training ($22.33 / hour), followed by top industry wages based on your completed hours of service. You’ll also receive comprehensive benefits and a great uniform!

What You Bring :

• Excellent customer service skills, preferably in a high-volume environment for a minimum of one (1) year
• Open availability to work any shift as required by the airport operations, including early mornings, late evenings, weekends, and statutory holidays
• Strong English communication skills, both written and verbal; fluency in French is an asset
• Ability to comply with the CATSA medical requirements
• High school diploma or equivalent (GED)

If you are successful in the application process, you will be required to apply for a Transport Security Clearance (TSC), which requires an extensive background check. Once obtained, you will be eligible to begin the Screening Officer Foundations (SOF) course, which much be successfully passed prior to beginning work as a Pre-Board Screening Officer.

Paladin Airport Security Services Ltd. ("PASS") has been awarded the Airport Screening Services contract for both CATSA's Pacific Region and Prairies Region, commencing April 1, 2024.

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!

Thank you for your interest in working with PASS! Candidates selected to progress in the application process will be contacted by email.

We have a diverse workforce, and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. We are committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

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