Prairie Performing Arts Initiative Project & Box Office Manager

Creative Manitoba; Winnipeg; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading company in the performing arts seeks a Project & Box Office Manager to oversee ticketing and project management. The role involves strategic oversight of initiatives and ensuring an efficient customer experience. Ideal candidates will have experience in project management and ticketing operations. This full-time position is a two-year contract starting June 2025, requiring excellent communication and leadership skills.

Qualifications

• At least 3 years of experience in project management or audience services.
• Knowledge of ticketing software and CRM systems.

Responsibilities

• Lead and coordinate all phases of The Business of Opera initiative.
• Manage all aspects of ticket sales including subscriptions and group bookings.

Skills

Project Management

Data Analysis

Communication

Leadership

Tools

Spektrix

CRM Systems

Job description

Reports to : Director of Operations

Direct Reports : None

Liaises With : Director of Marketing, General Director & CEO, Executive Assistant, Director of Development, Grants & Corporate Sponsorship Manager, Finance Officer, Annual Giving Manager, Communications Coordinator & Patron Services Representative, Education & Community Engagement Coordinator, Patrons, Donors, Volunteers, General Public.

Position Summary

Manitoba Opera (MO) seeks a Prairie Performing Arts Initiative (PPAI) Project & Box Office Manager to oversee both the implementation of The Business of Opera initiative and box office operations for the company. This is a full-time, two-year contract beginning in June 2025 and concluding May 31, 2027. The role combines strategic project management, implementation, and box office management to ensure the successful modernization of ticketing, marketing, communications, and donor engagement. The ideal candidate will have experience in project management, ticketing operations, revenue development strategy, and data analytics within a performing arts or live entertainment setting.

Key Responsibilities :

Project Oversight & Implementation

• Lead and coordinate all phases of The Business of Opera initiative including planning, implementation, adjustment, analysis, benchmarking, and reporting.
• Develop and maintain project timelines, milestones, and deliverables.
• Ensure alignment between project objectives and organizational strategic goals.
• Monitor budgets and expenses, ensuring cost-effective resource use.
• Serve as the primary liaison between internal teams, external consultants, and funding agencies.
• Organize and lead regular project meetings, ensuring accountability and progress tracking.
• Facilitate knowledge transfer and staff training on new tools and strategies.
• Make recommendations to the Director of Operations on project improvements or developments.

Box Office Operations & Customer Experience

• Manage all aspects of ticket sales including subscriptions, single tickets, and group bookings.
• Ensure a seamless and efficient ticketing experience across online, phone, and in-person channels.
• Become an expert user of, maintain, and optimize the Spektrix ticketing system.
• Train and supervise staff providing customer service or box office services.
• Address customer inquiries and resolve ticketing issues promptly.
• Implement dynamic and demand-based pricing strategies in collaboration with consultants and MO staff.
• Utilize audience segmentation tools to refine sales strategies and marketing efforts.
• Analyze audience behavior, donor trends, and marketing performance using data analytics tools.
• Track customer behavior, purchase patterns, and engagement metrics to inform decision-making.
• Generate and analyze reports on sales, revenue, and attendance for senior management.
• Oversee discounting, promotional offers, and loyalty programs to enhance audience retention.
• Work closely with IT and marketing teams to integrate new software tools (CRM, AI-driven pricing models, API integrations for ticketing and e-commerce).
• Support the development and rollout of digital engagement initiatives.

Qualifications & Experience :

• At least 3 years of experience in project management, ticketing, or audience services, preferably in arts, cultural, or nonprofit sectors.
• Knowledge of ticketing software (Tessitura, Spektrix, or similar) and CRM systems.
• Experience implementing revenue optimization and pricing strategies.
• Strong financial, budget management, and data analysis skills.
• Proficiency in data analytics tools.
• Excellent communication, leadership, and stakeholder management skills.
• Experience in performing arts and audience engagement is an asset.

Position Terms & Requirements :

• Full-time, term position from June 2025 to May 2027.
• Competitive salary based on experience.
• Primarily onsite at the MO office, Monday to Friday, 9:00 am – 5:00 pm.
• Evening and weekend work required for performances and events.
• Satisfactory police criminal record check, including vulnerable sector, child abuse registry, and adult abuse registry checks. Fees will be pre-paid or reimbursed by Manitoba Opera.

Manitoba Opera appreciates all applicants; only those selected for an interview will be contacted.

We are committed to employment equity and encourage applicants who are Indigenous (First Nations, Métis, Inuit), women, Two-Spirit, LGBTQIA+, visible minorities, and persons with disabilities to apply and self-declare in their cover letter. Manitoba Opera offers accommodations during the recruitment process upon request.

How to Apply :

Please submit your resume and cover letter by May 31, 2025.