Practice Manager - Upper Ottawa Dental

Upperottawadental; Hamilton; On-site; CAD 50,000 - 90,000; Full time

Job summary

An innovative dental practice is seeking a dynamic leader to enhance operational excellence and patient care. This role offers the opportunity to work with cutting-edge technology and a supportive team environment, focusing on continuous learning and development. You will be responsible for driving compliance, improving daily operations, and leading a dedicated team. With a commitment to exceptional patient service and a competitive compensation package, this position is ideal for someone passionate about making a difference in the dental field. Join a forward-thinking practice that values work-life balance and professional growth.

Benefits

Competitive Compensation

Corporate Gym Membership Program

Employee and Family Assistance Program

Career Development Opportunities

Work-Life Balance

Access to Modern Technology

Qualifications

• 3-5 years experience in clinical, retail, or customer service environments.
• Experience in a supervisory or management role is essential.

Responsibilities

• Build and execute plans to improve daily operations and patient growth.
• Lead and motivate the team to enhance productivity and engagement.

Skills

Leadership

Operational Planning

Customer Service

Budgeting and Forecasting

Compliance Management

Education

University or College Diploma in Business or Office Administration

Tools

Dental Software Systems

Microsoft Office

Job description

About us:

Upper Ottawa Dental is an innovative practice providing excellent care to Hamilton and surrounding areas. Our team of dental professionals are committed to providing you with the best care. We offer many contemporary services, such as cosmetic dentistry and much more!

We pride ourselves on providing quality dental care and 5.0 stars on Google is evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.

Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.

Our office is conveniently located at 346 Upper Ottawa Street A in Hamilton.

Schedule: Monday - Friday

Benefits of Joining Our Team:

• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients
• Utilize cutting-edge VideaAI technology: Enhance diagnostic accuracy, automate routine tasks, and streamline workflows, allowing you to focus more on patient care and improve overall efficiency in the practice.

Key Responsibilities:

Operational Planning & Execution

• Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence and develop strategies to increase organic patient growth.
• Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team.

Compliance & Patient Safety

• Partner with Compliance, DC Institute and Human Resources to ensure the clinic is fully compliant and meets the provincial health regulation standards.
• Manage and oversee all compliance programs within the practice, while leading by example to ensure patient safety is a top priority.
• Work in accordance with the practice’s Health and Safety Policies and Procedures and in compliance with applicable provincial legislation.

Leadership

• Lead, coach and motivate the team to improve productivity, engagement and retention of patients.
• Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives.
• Support recruitment efforts to interview dental professionals and assess for best fit.
• Manage and analyze daily staffing costs and payroll administration; oversee accounts receivable process.

About You:

• University or College Diploma in business or office administration
• 3-5 years experience in either a clinical setting, retail sales or customer service environment
• Experience in a supervisory or management role contributing to business operations including staff scheduling, finances, inventory and people management required
• Strong business acumen and extensive experience in budgeting and forecasting
• Experience with dental software systems and Microsoft Office required
• Strong commitment to maintaining health regulation and operational standards
• Willingness to work varied hours to align with business needs

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.