Practice Manager – Our Clinic’s Changing – Come be the Leader Who Brings it all Together. Take [...]

Georgian Animal Hospital; Central Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A veterinary clinic in Parry Sound is seeking a Practice Manager to lead a passionate team through growth and change. The ideal candidate will have leadership experience in the healthcare field, excellent communication skills, and a commitment to team development. Responsibilities include overseeing daily operations, improving service quality, and ensuring a supportive environment for staff and clients. Comprehensive health benefits and a supportive work culture are offered.

Benefits

Competitive wage rate

Full health benefits package

Unlimited CE funds and paid leave

Veterinary discounts

Clothing allowance

Qualifications

• Proven leadership in a veterinary or medical healthcare setting.
• Experience with team coaching and strategic planning.
• Ability to foster an inclusive culture.

Responsibilities

• Provide onsite leadership for the veterinary healthcare team.
• Improve customer service and medical care quality.
• Oversee client communication and resolve concerns.

Skills

Leadership experience

Effective communication skills

Conflict resolution

Team mentoring

Education

Minimum two years leadership in healthcare

Business administration training

Job description

Position : Practice Manager

Hospital : Georgian Animal Hospital

Location : Parry Sound, Ontario

Job Type : Full-time Employment

If you clicked on this ad because the title resonated with you, then Georgian Animal Hospital might be exactly what you have been seeking.

We’re a clinic in transition, growing in volume and preparing for a much-needed renovation to better serve our clients and patients. Navigating this change can be both exciting and challenging, which is why we need you. We have a team that is passionate, committed, and strong-minded. What we need now is a steady, thoughtful, and experienced leader to guide us through this next chapter while helping us develop and flourish.

You likely have previous leadership experience. You’ve celebrated successes, learned from mistakes, and prioritized what matters most. You know how to read your team, motivate, and listen. You’re not looking to manage from afar; you want to mentor, support, and help your team reach their potential and succeed together.

And you won’t be alone! You’ll be part of a connected community of other managers—people who understand the challenges. With your support network, you can share ideas, celebrate wins, discuss challenges, and receive valuable input (think conference dinners, but on demand).

We’re not perfect, and we’re not seeking perfection. We value thoughtfulness, resilience, agility, and someone who understands that success comes from embracing the chaos of veterinary life and shaping what’s next.

Key Duties & Responsibilities

• Provide onsite leadership and oversight of the veterinary healthcare team to maximize hospital performance.
• Lead continuous improvement in customer service and medical care quality.
• Ensure smooth communication during client visits; work with the Medical Director to resolve client concerns.
• Oversee client communication such as welcome letters, sympathy cards, and newsletters, ensuring they follow protocols and timelines.
• Implement team scripting, in-hospital marketing, and social media content to attract new clients, strengthen current relationships, increase referrals, and build community goodwill.
• Meet client needs for timely veterinary care; track new clients, visit frequency, and achieve appointment and surgery fill rate goals.
• Ensure the team has adequate resources to deliver exceptional patient care.
• Understand and help manage the hospital’s financial drivers.
• Maintain Cost of Sales within budget, manage inventory, and eliminate bulk ordering and expired goods.
• Collaborate with the Regional Manager and Medical Director to review budgets and business plans.
• Assist with sourcing and purchasing equipment and supplies.
• Prepare and maintain financial, bookkeeping, and accounting reports.
• Follow schedules, verify staffing needs, and ensure financial health supports staffing plans.
• Act as a positive role model, fostering open, proactive, and cooperative relationships.
• Recruit, mentor, and retain a high-performing team emphasizing accountability and morale.
• Monitor key performance indicators and implement improvement plans as needed.
• Ensure hospital initiatives are met on time; hold the team accountable.
• Review data and reporting feedback; implement strategies to improve patient care and revenue capture.
• Ensure fee schedules are current, revenue goals are met, and discounts are appropriate.
• Utilize available resources to analyze operations and make effective decisions on assets, staffing, and conflict resolution.
• Work with the Home Office to ensure compliance with standards, regulations, and training requirements (Employment Standards, CVO, AAHA, WHMIS, OHS, X-ray, etc.).
• Provide coaching, development, and training to support team success.
• Assist with reception duties when needed, including client intake, discharge, scheduling, and front office flow.

Education

• Minimum two years of leadership experience in a veterinary or medical healthcare setting preferred.
• Business administration training preferred.
• In-depth understanding of Human Resources; experience leading and innovating practices preferred.
• A vision for fostering an inclusive, employee-centric culture.
• Experience developing strategic plans, resource forecasts, and managing budgets.
• Experience with coaching, conflict resolution, and performance management.
• Ability to build relationships at all levels.
• Effective communication skills.
• A progressive, strategic, humble, and achievement-oriented approach.
• Excellent oral and written communication skills.

Total Compensation – we support your growth through:

• A competitive wage rate.
• A comprehensive health benefits package (medical, dental, vision premiums paid by the clinic).
• Professional services coverage (chiropractor, massage therapist, physiotherapist, acupuncturist, and more).
• Enhanced mental health coverage.
• RRSP matching.
• P3 Pawsitive Health & Lifestyle Spending Account.
• Unlimited CE funds plus paid leave for professional development.
• Employee Assistance Program.
• Paid licensing and membership dues.
• Paid vacation, sick, and emergency days.
• Veterinary discounts (75% off services for your pets and extended family/friends).
• Clothing allowance.
• Eligibility for EBITDA-based performance bonus.

If you seek a progressive environment where every individual is valued and recognized, we’d love to hear from you.

Contact Information : Text or call Aysha at 289-707-4235 to arrange an introductory chat. Submit your CV to us.

P3 was founded to connect the resources of a large company with the personality of an independent hospital. Our mission is to empower veterinary teams to pursue their passion and deliver unparalleled pet and client care.

We are an equal opportunity employer committed to a respectful, inclusive, and diverse workplace. Please contact us if accommodations are needed.

Tagged as : georgian, parry sound, practice manager, RVT