Practice Manager - Maternity Leave Coverage

P3 Veterinary Partners Inc.; Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading veterinary group is seeking a Practice Manager for its Muskoka Bay Animal Clinic in Gravenhurst, Ontario. This role focuses on providing leadership, improving customer service, and ensuring high-quality care for pets. The ideal candidate will have at least two years of leadership experience in a veterinary setting and a strong understanding of Human Resources. Along with a competitive wage, the position offers a comprehensive health benefits package and unlimited continuing education funds.

Benefits

Comprehensive Health Benefits Package

Unlimited Continuing Education funds

Paid Vacation Time

Generous Veterinary Discounts

Qualifications

• Experience in veterinary or medical healthcare settings preferred.
• Understanding of Human Resources.
• Proven skills in coaching and performance management.

Responsibilities

• Provide onsite leadership and oversight of the veterinary healthcare team.
• Lead improvements in customer service and medical care quality.
• Ensure compliance with all controls, standards, and regulations.

Skills

Leadership

Conflict resolution

Effective communication

Team building

Education

Minimum two years of leadership experience

Business administration training

Job description

Pssst… Pssst… Pssst!

Hey, are you ready to take the leap into leadership or searching for your next exciting management opportunity? Muskoka Bay Animal Clinic is calling for a Practice Manager. Our team is seeking someone who takes a relaxed, centered approach to leadership, fostering support and collaboration with their teammates. We are located in the heart of Gravenhurst, nestled in the beautiful Muskoka region. Our clinic team provides a supportive environment where both staff and patients feel right at home.

As we move into 2025, our team is committed to a year of growth and outreach, with a strong focus on making a lasting and meaningful impact on the community. Our mission is to amplify our presence within the community, ensuring that more pets receive the high-quality care they deserve. We will be looking for innovative ways to spread the word about our team, fostering new relationships and deepening existing ones.

Key Duties & Responsibilities

• Provide onsite leadership and oversight of the veterinary healthcare team to maximize hospital performance.
• Lead improvements in customer service and medical care quality.
• Ensure smooth communication during client visits and work with the Medical Director to resolve concerns.
• Oversee client communication such as welcome letters, sympathy cards, and newsletters, ensuring adherence to protocols and timelines.
• Implement team scripting, in-hospital marketing, and social media content to attract and retain clients, increase referrals, and build community goodwill.
• Meet client needs for timely veterinary care, track new clients and visits, and achieve appointment and surgery fill rate goals.
• Ensure the team has adequate resources to deliver exceptional patient care.
• Understand and help manage the hospital’s financial drivers.
• Maintain appropriate inventory levels, control costs, and plan for equipment and facility needs in collaboration with the Regional Manager and Medical Director.
• Prepare financial and bookkeeping reports, and keep accurate financial records.
• Manage staffing schedules and verify financial health supports planned hires.
• Act as a positive role model, fostering collaboration, open communication, and proactive relationships.
• Recruit, mentor, and retain a high-performing team with a focus on accountability and morale.
• Monitor key performance indicators and implement strategies for improvement.
• Review and optimize fee schedules, revenue categories, and discounting practices.
• Utilize available resources to analyze operations and make effective decisions regarding assets, hires, and conflict resolution.
• Ensure compliance with all controls, standards, and regulations, including training when needed.
• Provide coaching, development, and training to team members.
• Assist with clerical duties, client intake/discharge, scheduling, and front office flow when needed.

Education

• Minimum two years of leadership experience in a veterinary or medical healthcare setting preferred.
• Business administration training preferred.
• Understanding of Human Resources, with experience in leadership and innovation.
• Aspiring to foster an inclusive, employee-centric culture.
• Experience in strategic planning, resource forecasting, and budget management.
• Proven skills in coaching, conflict resolution, and performance management.
• Ability to build relationships at all levels and communicate effectively.
• Progressive, strategic, humble, and achievement-oriented approach.
• Excellent oral and written communication skills.

Total Compensation - we will support your personal, financial, and professional growth through :

• A Competitive Wage Rate.
• A Comprehensive Health Benefits Package (Medical, Dental, & Vision premiums paid by clinic).
• Professional Services Coverage (chiropractor, massage therapist, physiotherapist, acupuncturist, and more).
• Enhanced Mental Health Practitioner Coverage.
• P3 Pawsitive Health & Lifestyle Spending Account.
• Unlimited Continuing Education (CE) funds for professional development plus three days of paid leave for CE.
• Employee Assistance Program.
• Paid Licensing & Membership Dues.
• Paid Vacation Time.
• Paid Sick & Personal Emergency Days.
• Generous Veterinary Discounts (75% off services for your pets, plus extended family and friends discounts).
• Clothing Allowance.

If you are looking for a progressive environment where each individual is heard, valued, and recognized for their contributions, we'd love to talk.

Contact Information : Text or call Aysha at 289-707-4235 to arrange an introductory conversation or submit your CV to [e-mail].

P3 was founded to connect the resources of a large company with the personality and flexibility of an independent hospital. Our mission is to empower veterinary teams to live their passion and focus on unparalleled pet care.

We are an equal opportunity employer committed to a respectful, inclusive, and diverse workplace.