Practice Manager

P3 Veterinary Partners; Kamloops; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

RRSP Matching

Bonus Potential

CE funds for development

Relocation assistance

Paid Licensing & Dues

Employee Assistance Program

Paid Vacation

Job summary

P3 Veterinary Partners in Kamloops is seeking a full-time Practice Manager to lead the veterinary health care team onsite and drive high-quality patient care and client service. The role emphasizes leadership, budgeting, and strategic planning with the Medical Director and Regional Manager.

Ideal candidates have Veterinary/HR leadership experience, a vision for an inclusive culture, and strong communication skills to mentor staff and optimize hospital operations.

Qualifications

• Two years of onsite leadership experience in a veterinary or medical health care team.
• Business administration education preferred.
• Experience in Human Resources and performance management.
• Vision to foster an inclusive, employee-centric culture.
• Experience developing strategic and multi-year business plans, resource forecasts, and budgets.
• Coaching and conflict-resolution capabilities.
• Proven ability to build relationships at all levels.

Responsibilities

• Provide onsite leadership and oversight of the veterinary health care team to maximize hospital performance.
• Lead continuous improvement of customer service and medical care quality.
• Ensure clear communication with clients and resolve concerns with Medical Director.
• Oversee client communications and adherence to hospital protocols.
• Implement team scripting, in-hospital marketing, and social media to attract new clients.
• Meet client needs for timely veterinary care and monitor appointment/surgery fill rates.
• Ensure resources to deliver exceptional patient care and manage costs.
• Review operating budgets with Regional Manager and Medical Director.

Skills

Leadership

Communication

Strategic planning

Budgeting

Coaching

Education

Two years' experience leading a veterinary or medical health care team

Business administration education preferred

Human Resources experience & performance management

Inclusive, employee-centric culture

Strategic multi-year business planning & budgeting

Coaching & conflict resolution experience

Relationship-building across levels

Job description

P3 Veterinary Partners in Kamloops is seeking an enthusiastic full-time Practice Manager to join our amazing team. The Practice Manager will provide onsite leadership and oversight of the veterinary health care team to ensure that high-quality care is provided to our patients and their people.

Experienced RVTs encouraged to apply! This is the perfect opportunity for an experienced RVT that would like to continue applying their RVT skills and simultaneously assume managerial responsibilities.

If you’re searching for a welcoming environment where you will be appreciated for your contribution to a team of really supportive people, and you possess a disposition towards leadership – we want to hear from you!

People managers with experience in the veterinary industry, dentistry (dental), ophthalmology, physio, chiro, accounting, or a related professional service focused on customer service are also encouraged to apply.

The successful candidate will be scheduled for an average of 40 hours per week over 5 days.

Key Duties & Responsibilities

• Provide onsite leadership and oversight of the veterinary health care team in order to maximize overall business performance of the hospital
• Lead the continuous improvement of the quality of customer service and medical care
• Ensure smooth communication throughout a client’s visit. Work alongside the Medical Director to resolve client concerns
• Oversee that all client communication such as welcome letters, sympathy cards, and newsletters are sent in accordance with Hospital protocols & approved timelines
• Implement team scripting, in-Hospital marketing, and social media content to help capture new clients, bond current clients, increase referrals, and generate community goodwill
• Meet client needs for timely veterinary care. Tracks new clients/patients, frequency of visits, and achieves predetermined goals for appointment and surgery fill rates
• Ensure team has sufficient and appropriate resources to deliver exceptional patient care.
• Understand and help manage the financial drivers of the hospital
• Ensure Cost of Sales as a percent of revenue is in line with budget. Maintain reasonable levels of inventory and put plans of action in place to eliminate bulk ordering and expired goods
• Work with Regional Manager and Medical Director to review a specific operating budget and hospital business plan
• Work with Regional Manager and Medical Director to prioritize equipment and facility needs. Assist with sourcing and purchasing as needed
• Prepare financial, bookkeeping, and accounting reports
• Keep financial records and establish, maintain and balance various accounts using manual and computerized bookkeeping systems
• Follow and adhere to the monthly schedule authorization and predict staffing needs. Verify that the financial health of the Hospital supports planned new hires
• Act as a positive role model, using a collaborative approach and assuming positive intent. Set others up for success and foster open, proactive, and cooperative relationships
• Collaborate with Regional Manager and Medical Director to recruit, mentor and retain a team with an emphasis on accountability, high morale, collegiality, effective teamwork and high moral standards
• Responsible for advertising, resume screening, interviewing, reference checks, and extending offers for support-staff positions
• Monitor and discuss the Key Performance Indicators for hospital and team member performance with Regional Manager and Medical Director and implement an action plan where necessary
• Meet expectations and timelines determined by Regional Manager in relation to hospital initiatives. Hold the team accountable on job responsibilities and deliverables
• Review feedback with Regional Manager from data management and reporting platforms. Implement actionable strategies to elevate patient care and capture revenue in areas such as bonding rates, reminders and forward booking
• Ensure that fee schedules are current, revenue category budgets are achieved, and shorts are investigated. Monitor fee capture and discounting to ensure reasonable and appropriate value
• Consistently uses the resources available (Vet Success, PIMS, ALLYDVM etc.) to analyze and make effective actionable decisions that impact operations including, but not limited to, asset purchases, new hires, rate changes, and conflict resolution
• Work with Home Office to ensure that all voluntary and mandatory controls, standards, requirements, rules & regulations are followed & any training needed is conducted (Employment Standards, CVO, AAHA, WHMIS, OHS, Xray etc)
• Ensures the hospital team is able to succeed in their duties by providing coaching, development, training, mentorship and education as required
• When Reception coverage is needed: the Practice Manager will assist with clerical and reception duties, client and in-patient intake and discharge duties, schedules, appointments, answers questions, and maintains front office and exam room flow.

Education

• A minimum of two years of experience providing onsite leadership and oversight of a veterinary or medical health care team is preferred
• Education and training in business administration preferred
• In-depth understanding of Human Resources and proven experience leading and innovating practices preferred
• A vision to foster an inclusive, employee-centric culture
• Experience developing strategic and multi-year business plans, resource forecasts, and in managing operational budgets
• Experience with coaching, conflict resolution, and performance management
• Proven ability to build and nurture relationships at all levels
• Ability to influence and communicate in a clear and effective manner
• An approach that is progressive, strategic, humble, and achievement oriented
• Exemplary oral and written communication skills

Total Compensation

• Competitive Salary
• A Comprehensive Health Benefits Package (Medical, Dental, & Vision premiums paid by clinic)
• Professional Services coverage (chiropractor, massage therapist, physiotherapist, and more)
• Enhanced Mental Health Practitioner Coverage
• P3 Pawsitive Health & Lifestyle Spending Account
• RRSP Matching
• Bonus Potential
• Unlimited Continuing Education (CE) funds for advanced professional development plus three days of paid leave to attend CE
• Paid Licensing & Membership Dues
• Employee Assistance Program
• Paid Vacation time
• Paid Personal/Sick Days
• Uniform Allowance
• Relocation Allowance to help with moving expenses can be arranged for out-of-town candidates!

If you are looking for a progressive environment where each individual is heard, and recognized for their unique contributions, we'd love to talk.

We are an equal opportunity employer and are committed to providing a respectful, inclusive, and diverse workplace. If accommodation is needed, please contact [e-mail].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.