Practice Management and Operations Coordinator

A career within Cybersecurity and Privacy services will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners, and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrating and managing new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats.

Meaningful work you’ll be part of

As a Practice Management and Operations Coordinator, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high-quality client service, and operational efficiency. Responsibilities include but are not limited to:

Decision-Making and Project Management:

1. Assist and communicate with executives in decision-making, program management, and initiative implementation.
2. Improve current processes and coordinate organizational procedures for optimized efficiency and productivity.

Daily and Monthly Responsibilities:

1. Serve as a liaison between staff, executives, and senior leaders regarding company climate, employee well-being, project updates, proposals, and planning.
2. Oversee daily operations through collaboration with senior management and department leaders, performing various administrative tasks.
3. Build and develop relationships with all employees for increased efficiency and effective responsiveness into existing operations, and help define new operational strategies.

Reporting:

1. Support FinCrime monthly and quarterly Business Review.
2. Support monthly R&Q Review.
3. Manage DRC Access Tracker and monthly reporting.

Resource Management:

1. Work closely with the resource manager to ensure proper staffing and identify gaps.
2. Manage monthly financial budget/actuals tracker.
3. Monthly reporting and tracking invoices.

Other Roles and Responsibilities:

1. Manage hire and headcount process and on/offboard process.
2. Manage monthly team meetings and lead management weekly meetings.
3. Oversee client showcase management and FC offshore hire process.
4. Liaise with PwC India and AC’s to request resources.
5. Track headcount and manage the IFA process.
6. Manage onboarding activities in line with requirements (training, etc.).
7. Support CaaS and TPL with IC contract updates.
8. Provide proposal support and Salesforce pipeline/sales reporting.

Experiences and skills you’ll use to solve:

1. Experience with project management, preferably with a PMP designation, indicating strong organizational skills.
2. Background in event coordination or planning, demonstrating the ability to organize and manage events is considered an asset.
3. Familiarity with Salesforce and proficiency in Microsoft Suite (e.g., Excel, PowerPoint).
4. Ability to self-organize, self-regulate, and drive tasks to completion without constant supervision.
5. Experience managing multiple internal stakeholders and coordinating with senior team members.
6. Engagement in a digital world and continual development of technical depth and breadth.
7. Demonstration of global and cultural curiosity.
8. Ability to work effectively in different environments and leverage the power of the PwC network.
9. Strong communication skills to build meaningful and authentic relationships.
10. Ability to lead self and others, being purpose-led and values-driven.
11. Understanding of how business works and how it is rapidly changing.
12. Demonstration of analytical thinking and development of business to create sustainable value.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact and support your wellbeing through a competitive compensation package, inclusive benefits, and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc.

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty, and unceded territories of the First Nations, Métis, and Inuit Peoples. We recognize the systemic racism, colonialism, and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

At PwC Canada, our most valuable asset is our people, and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms, and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.