Practice Leader, OCM

Maximus Canada; Toronto; Hybrid; CAD 120,000 - 150,000; Full time

Benefits offered by this job

Comprehensive employer-paid benefits

Flexible work options

Employee and Family Assistance Program

Professional growth opportunities

Job summary

Maximus Canada seeks a Practice Leader for Organizational Change Management in its TCS division. The role involves leading the OCM practice, driving business and capacity growth, and managing a team of professionals.

Responsibilities include building intellectual capital and ensuring quality in client engagements. Candidates should possess extensive experience in change management, and leadership skills, and ideally be bilingual.

Qualifications

• Minimum 15 years of progressive experience in organizational change management.
• At least 10 years in a leadership or practice-building capacity.
• Proven track record of building and scaling consulting practice.

Responsibilities

• Develop market-facing offerings and methodologies.
• Lead commercial growth of the OCM practice.
• Serve as a trusted advisor on multi-stakeholder engagements.

Skills

Organizational Change Management

Leadership

Client Engagement

Bilingual (English and French)

Education

Bachelor's degree in Organizational Development

Certified Change Management Professional

Tools

Change Analytics Tools

Digital Adoption Platforms

Job description

At Maximus Canada, we share an authentic desire to do something meaningful to help others succeed. We apply our deep operational expertise, technology innovation, and digitally enabled citizen engagement in new ways and help governments solve complex problems.

Maximus Canada collaborates with government partners to deliver a variety of citizen services, including healthcare administration, federal and provincial programs, and contact centre services across Canada. We offer eHealth solutions through our Medigent® suite of products, as well as technology consulting and business process services. We leverage our deep operational expertise, technology innovation, and digitally enabled customer engagement to deliver fast solutions. Today, we proudly support many federal, provincial and municipal programs across the country powered by Canadians.

Globally, Maximus has operations in India, Saudi Arabia, United Arab Emirates, and the United Kingdom. Our mission is to affect fundamental change in the lives of every individual with whom we engage and at every touchpoint. But ultimately, what we do is improve people’s lives.

Maximus Canada is proud to announce it has been named one of British Columbia’s Top Employers for 2026. This recognition highlights the company’s ongoing commitment to cultivating an engaged and people centered workplace across its operations in BC and nationwide.

Department Overview

As a leading administrator of government services worldwide, Maximus Canada relies on its expertise and experience to help local, provincial and federal governments support their service delivery and business operations. TCS leads the transformation of government services to implement new programs and policy ideas, ensure compliance with regulatory requirements, modernize legacy information systems, and identify new options for leveraging funding. A key driver of government transformation is how services are delivered to the public, which requires a re-thinking of the customer experience underlying systems, processes and policies that guide these interactions enabled by technology.

Position Summery

The Practice Leader, Organizational Change Management (OCM) is a senior leadership role within Maximus Canada's Technology Consulting Services (TCS) division, responsible for building, growing, and leading the OCM practice as a market-facing consulting discipline.

This role carries a multiple mandate across business growth, capacity growth, capability growth and delivery:

• Develop and mature the practice's intellectual capital, including developing market-facing offerings, methodologies, frameworks and tools.
• Increase OCM awareness and literacy across Maximus Canada to enable growth.
• Lead the commercial growth of the OCM practice by identifying new opportunities and in-account growth. This includes collaborating with Maximus’ growth teams to lead OCM-specific bid responses, conducting client orals, and negotiating Statements of Work.
• Recruit, develop, and lead a team of change management professionals to scale the practice's delivery capacity. Establish strategic partnerships with subcontractors and independent consultants to supplement the team and access niche expertise. Manage resource allocation across concurrent engagements to optimize utilization and client outcomes.
• Serve as the senior OCM practitioner and trusted advisor on complex, multi-stakeholder engagements, including conducting change impact analyses, designing adoption strategies, coaching executive sponsors and people managers, and ensuring measurable outcomes in user readiness, adoption, and sustainment.

Key Accountabilities

As a Practice Leader within the TCS division, the OCM Practice Leader is accountable for the following major areas:

BUSINESS GROWTH

• Drivers the commercial growth of the OCM practice to meet annual targets, in collaboration with the Business Development and Account Management teams.
• Develops and executes a go-to-market strategy for OCM services, positioning Maximus Canada as a trusted OCM partner in the Canadian public-sector market.
• Builds a qualified pipeline and converts opportunities into signed engagements that contribute to practice revenue targets.
• Ensure sound contract negotiation and account management practices to ensure profitability of active contracts and to grow Maximus business with the client.

DELIVERY & CLIENT ENGAGEMENT

• Serves as the senior OCM practitioner and trusted advisor on complex, client engagements
• Lead the delivery of OCM work, standalone or within larger programs, within client and contractual agreements.
• Ensures quality standards are met across all practice engagements through consistent application of the practice's methodologies and governance.
• Addresses escalated issues or risks across engagements, working with applicable stakeholders to resolve them efficiently.

PEOPLE LEADERSHIP

• Recruits, develops, and retains a team of change management professionals
• Establishes and manages strategic partnerships with subcontractors and independent consultants to supplement the team and access niche expertise.
• Manages the staff mix (skill, level, employee/contractor) and bench levels to maintain readiness for new engagements while optimizing utilization.

SUBJECT EXPERTISE

• Develops and matures the practice's intellectual capital, including documented, repeatable methodologies, frameworks, tools, and templates.
• Increase OCM literacy across Maximus Canada, including enabling BD team to power growth, and embedding OCM into adjacent disciplines such as project management, learning & development, and solution design
• Drives continuous improvement of OCM approaches by incorporating lessons learned, industry best practices, and emerging trends (e.g., digital adoption, change analytics).

PRACTICE MANAGEMENT & LEADERSHIP

• Maintains the OCM practice at agreed-upon targets for revenue, gross margin, utilization, staffing, bench level, and engagement score, etc.
• Creates and maintains a highly engaged, high-performing team environment through mentoring, coaching, and professional development.
• Timely reports on practice performance (financial, operational, pipeline) to TCS leadership for business reviews.

What You Bring

• Minimum 15 years of progressive experience in organizational change management, with at least 10 years in a leadership or practice-building capacity within a consulting or professional services environment.
• Certified Change Management Professional (e.g., Prosci® ADKAR, ACMP CCMP, or equivalent recognized methodology).
• A level of education, training, and experience equivalent to a Bachelor's degree in Organizational Development, Business Administration, Human Resources, Psychology, Communications, or a related discipline.
• Proven track record of building and scaling consulting practice, including revenue generation, team recruitment, methodology development, and go-to-market strategy.
• Experience delivering concurrent multi-stakeholder engagements, including resource allocation, utilization management, and subcontractor/partner oversight.
• Provide effective leadership to create a highly engaged, high-performance team.
• Effective client and stakeholder management to deliver client projects, establish partnerships and grow the practice.

Preferred Skills and Qualifications

• Experience working within or alongside Maximus international capabilities and adapting global methodologies for the Canadian market.
• Familiarity with Government of Canada procurement processes (PSPC, SSC, ProServices, TSPS) and provincial equivalents.
• Experience in adjacent disciplines such as communications, training & learning design, user experience, or organizational design.
• Bilingual (English and French) is considered a strong asset.
• Experience with digital adoption platforms and change analytics tools.

Other

This role may require working beyond standard business hours to meet deadlines, support deployments, and monitor or follow up on time-sensitive issues.

What We Offer

We are invested in the overall health and future of our employees, and are proud to offer many benefits, including:

• Comprehensive employer-paid benefits starting on day one
• Flexible hybrid and remote work options across Canada
• Flexible scheduling to support work-life balance and personal commitments
• Access to an Employee and Family Assistance Program (EFAP)
• Wellness resources, including Headspace
• Opportunities for professional growth and development
• Employee recognition programs and team events

Additional Application Information

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If assistance is required, please contact [e-mail]

This posting is for 1 current, active vacancy. Automated tools, including artificial intelligence, may be used to support the screening and assessment of applications.

EEO Statement

Maximus is passionate about our employees and place their well-being at the center of our people strategy. We are committed and proud to build a workforce that reflects the communities we serve. We value diversity, equity and inclusion and invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, ethnic and cultural origins, sexual orientations, veterans and gender identities recognizing that this is paramount for the growth and success of our organization.