Practice Assistant II

Brigham and Women's Hospital; Saint John; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a dedicated individual to join their team in a hospital-based role. This position requires a high school diploma and a keen understanding of medical operations and standards. The ideal candidate will handle various administrative tasks, including filing, answering calls, and managing patient information with professionalism. If you are passionate about contributing to a healthcare environment and possess strong communication and organizational skills, this is an exciting opportunity to make a meaningful impact in patient care.

Qualifications

• High school diploma or GED required; post-high school education preferred.
• Minimum one year of applicable work experience required.

Responsibilities

• Work within legal, regulatory, and ethical practice standards.
• Follow safe practices and comply with hospital policies.

Skills

Knowledge of practice operations and standards

Understanding of filing, copying, scanning, printing, and faxing

Ability to use phone system

Professional communication skills

Ability to manage multiple tasks

Basic understanding of medical terminology

Understanding of insurance types and referral process

Education

High school diploma or GED

Post-high school education

Job description

QUALIFICATIONS:
- High school diploma or GED required; post-high school education preferred.
- Minimum one year of applicable work experience required.
- Additional training in office systems preferred.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
- Knowledge of practice operations and standards.
- Understanding of procedures including filing, copying, scanning, printing, and faxing.
- Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.
- Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.
- Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
- Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
- Ability to type and enter data at an entry level. Entry level understanding of applicable systems.
- Understanding of the appropriate use and importance of related forms.
- Basic understanding and use of medical terminology.
- Basic comprehension of insurance types and referral process.
- Basic comprehension of registration and fiscal information.
- Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.
WORKING CONDITIONS: Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.
HOSPITAL WIDE RESPONSIBILITIES: Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

QUALIFICATIONS:

- High school diploma or GED required; post-high school education preferred.

- Minimum one year of applicable work experience required.

- Additional training in office systems preferred.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

- Knowledge of practice operations and standards.

- Understanding of procedures including filing, copying, scanning, printing, and faxing.

- Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.

- Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.

- Ability to manage work processes in a neat and orderly way and to sort and alphabetize.

- Ability to manage multiple tasks effectively, follow established protocols, and work within systems.

- Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.

- Ability to type and enter data at an entry level. Entry level understanding of applicable systems.

- Understanding of the appropriate use and importance of related forms.

- Basic understanding and use of medical terminology.

- Basic comprehension of insurance types and referral process.

- Basic comprehension of registration and fiscal information.

- Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

WORKING CONDITIONS: Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.

HOSPITAL WIDE RESPONSIBILITIES: Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

Additional Job Description

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.