Postal Clerk - Retail Counter Clerk

Canada Post; Penetanguishene; On-site; CAD 34,000 - 39,000; Part time

Job summary

Canada Post is seeking a friendly Retail Counter Clerk for a temporary role at its Penetanguishene, Ontario location. You will greet customers, process transactions at a computerized POS, and advise on postal products and services while maintaining merchandising and inventory control.

You must be comfortable handling mail up to 22.7 kg (50 lbs) and operate in a bilingual environment. This role emphasizes customer service, sales, and accurate transaction processing.

Qualifications

• Customer service experience in a retail environment is required.
• Sales experience is considered an asset.
• Bilingual proficiency meeting the Bilingual Imperative (--BB) language requirement.
• Physical capability to handle mail items weighing up to 22.7 kg (50 lbs).
• Comfort with technology, including computerized point of sale systems and financial transaction processing.

Responsibilities

• Deliver exceptional customer service by performing a variety of sales and service activities to ensure complete customer satisfaction.
• Operate a computerized point of sale system accurately and efficiently.
• Maintain knowledge of postal products, services, and delivery options to assist customers effectively.
• Process financial transactions including cash, cheques, debit, and credit card payments.
• Receive, sort, and sequence mail items as required.
• Handle mail items weighing up to 22.7 kilograms (50 lbs) with proper physical effort.
• Maintain floor displays to keep the retail space organized and presentable.
• Conduct merchandising and inventory control to support store operations.

Skills

Customer service experience

Sales experience

Bilingual proficiency

Physical capability

Technology familiarity

Tools

POS system

Job description

Canada Post is looking for an enthusiastic Retail Counter Clerk to join their team in Penetanguishene, Ontario. This is a temporary position within the retail postal office environment, offering the chance to serve your local community while working with one of Canada's most recognized institutions.

Day-to-day, you'll be the face of Canada Post at the retail counter — helping customers with postal products and services, processing transactions, and keeping operations running smoothly. If you thrive in a customer-facing role and enjoy a mix of sales, service, and hands-on work, this position delivers on all fronts.

About the Role: Postal Clerk – Retail Counter Clerk

As a Retail Counter Clerk, your primary focus will be delivering excellent customer service to every person who walks through the door. You'll operate a computerized point of sale system, handle a variety of financial transactions, and maintain a solid working knowledge of postal products, services, and delivery options available through Canada Post.

Beyond the counter, this role also involves receiving, sorting, and sequencing mail items, maintaining floor displays, and supporting merchandising and inventory control. Physical effort is part of the job — you'll need to be comfortable handling mail items weighing up to 22.7 kilograms (50 pounds). A bilingual work environment is required, with a Bilingual Imperative (--BB) language requirement for this position.

Benefits and Salary

This Retail Counter Clerk position at Canada Post offers a salary of $25.37 per hour. Canada Post is committed to fostering an equitable and inclusive workplace, and encourages applications from Indigenous Peoples, Persons with disabilities, Members of visible minorities, and Women. Preference will be given to Indigenous People (First Nations, Métis or Inuit) or Persons with disabilities as part of a special measure employment equity initiative.

Responsibilities

Working at the retail counter, you'll handle everything from customer interactions to back-of-house mail processing. These responsibilities are central to ensuring complete customer satisfaction and the smooth daily operation of the postal outlet.

• Deliver exceptional customer service by performing a variety of sales and service activities to ensure complete customer satisfaction
• Operate a computerized point of sale system accurately and efficiently
• Maintain knowledge of postal products, services, and delivery options to assist customers effectively
• Process financial transactions including cash, cheques, debit, and credit card payments
• Receive, sort, and sequence mail items as required
• Handle mail items weighing up to 22.7 kilograms (50 pounds) with proper physical effort
• Maintain floor displays to keep the retail space organized and presentable
• Conduct merchandising and inventory control to support store operations

Requirements / Skills

The ideal candidate brings customer service experience in a retail environment and is comfortable working in a bilingual setting. Canada Post values employees who demonstrate trust, respect, and a commitment to delivering for their communities and colleagues.

• Customer service experience in a retail environment is required
• Sales experience is considered an asset
• Bilingual proficiency meeting the Bilingual Imperative (--BB) language requirement
• Physical capability to handle mail items weighing up to 22.7 kg (50 lbs)
• Comfort with technology, including computerized point of sale systems and financial transaction processing

Experience in customer service in a retail environment; sales experience is an asset