Post-Purchase Program Analyst

Canadian Tire Corporation; Toronto; On-site; CAD 53,000 - 88,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Continuing Education Programs

Well-being perks

Product discounts

Job summary

Canadian Tire Corporation is seeking a Post-Purchase Program Analyst to support the Post-Purchase Program within the Product Quality Organization. The role emphasizes analytics, financial modeling and cross-functional collaboration with Brand, Product Development, Merchandising and Offshore teams.

You will help expand the program scope to include more SKUs, manage vendor billing, and deliver reporting on service provider activity, online reviews and product coverage.

Qualifications

• Post-secondary degree in business or similar.
• Core Values: Resourceful, Customer Focus, Curious Mindset.
• Technical Skills - advanced MS Excel, basic programming, and basic MS Access.
• Outcome focused – strong business and financial acumen.
• 2+ years business experience in retail.

Responsibilities

• Support Post-Purchase program delivery and analytics.
• Develop expanded scope for Post-Purchase to broaden SKU coverage.
• Provide financial analytics for new initiatives and sustainability.
• Manage vendor billing and monitor financial status at vendor level.
• Maintain reporting tools for the Post-Purchase program.

Skills

Communication skills

Attention to detail

Accountability

Education

Post-secondary degree in business or similar

Tools

MS Excel

MS Access

Basic programming

Job description

What You'll Do

The Post-Purchase Program Analyst supports the delivery of the Post-Purchase Program under the broader Product Quality Organization’s mandate to support our customers, drive quality products and improve customer perceptions of the products sold at Canadian Tire.

• Execution of Post-Purchase Framework:
  • Support the development of the expanded scope for the Post-Purchase program to provide enhanced spare part and repair support for a larger selection of products to improve brand perception and customer experience
  • Utilizing existing reporting, investigate potential opportunities to increase the number of SKUs we support
  • Provide financial analytics to support the design of new strategic initiatives surrounding Post‑Purchase and sustainability
  • Implementing processes to manage corporate responses to online reviews and customer questions, contributing to a cohesive brand image and customer experience
  • Actively collaborate with Product Quality Assurance, Brand, Product Development, Merchandising, Offshore Team and Vendors to enhance existing and design new process and programs within the Post-Purchase framework
• Manage Post-Purchase Service Provider Performance:
  • Maintain and monitor service standards for vendor-supported programs
  • Support the financial model estimation logic, tools and process for Post-Purchase program
  • Conduct financial feasibility analysis on Post-Purchase initiatives
  • Execute vendor billing process to support Post-Purchase program costs and communicate billing requirements to Merchandising, Offshore Team, and vendors
  • Monitor and report on Post-Purchase financial status at vendor level
• Reporting and Analytics:
  • Maintain reporting tools and processes for all aspects of the Post-Purchase program, including service provider activity, responses to online customer reviews and questions, and product coverage
  • Execute ad hoc reporting for the Product Quality Assurance management team as required

What You'll Do

The Post-Purchase Program Analyst supports the delivery of the Post-Purchase Program under the broader Product Quality Organization’s mandate to support our customers, drive quality products and improve customer perceptions of the products sold at Canadian Tire.

• Execution of Post-Purchase Framework:
  • Support the development of the expanded scope for the Post-Purchase program to provide enhanced spare part and repair support for a larger selection of products to improve brand perception and customer experience
  • Utilizing existing reporting, investigate potential opportunities to increase the number of SKUs we support
  • Provide financial analytics to support the design of new strategic initiatives surrounding Post-Purchase and sustainability
  • Implementing processes to manage corporate responses to online reviews and customer questions, contributing to a cohesive brand image and customer experience
  • Actively collaborate with Product Quality Assurance, Brand, Product Development, Merchandising, Offshore Team and Vendors to enhance existing and design new process and programs within the Post-Purchase framework
• Manage Post-Purchase Service Provider Performance:
  • Maintain and monitor service standards for vendor-supported programs
• Financial:
  • Support the financial model estimation logic, tools and process for Post-Purchase program
  • Conduct financial feasibility analysis on Post-Purchase initiatives
  • Execute vendor billing process to support Post-Purchase program costs and communicate billing requirements to Merchandising, Offshore Team, and vendors
  • Monitor and report on Post-Purchase financial status at vendor level
• Reporting and Analytics:
  • Maintain reporting tools and processes for all aspects of the Post-Purchase program, including service provider activity, responses to online customer reviews and questions, and product coverage
  • Execute ad hoc reporting for the Product Quality Assurance management team as required

What You Bring

• Post-secondary degree in business or similar
• Core Values:
  • Resourceful - Demonstrates resourcefulness by using critical thinking and creativity to overcome difficulties
  • Customer Focus - Considers the customer’s needs first and foremost, making improvements based on customer feedback
  • Demonstrates a Curious Mindset - Wonders about new possibilities and actively seeks to learn about them
• Technical Skills - advanced MS Excel, basic programming, and basic MS Access
• Outcome focused – possesses strong business and financial acumen, critical thinker with the ability to analyze and visualize to ensure continuous improvement
• Operational execution - effective time management skills and ability to manage multiple projects, strong attention to detail
• Ability to communicate effectively across the organization verbally and written and via presentations
• Highly developed sense of accountability, passion, and track record for delivering results
• 2+ years business experience in retail

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives, Continuing Education Programs
• Other perks to support your well‑being
• Career growth opportunities and product discounts

Broadband Salary Range

$53,000.00 – $88,000.00

Our typical hiring range is between $53,000.00 and 70,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.

This posting represents an existing vacancy within our organization.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market‑leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well‑being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.