Post Office Manager

Shoppers Drug Mart Inc.; Kitchener; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading retail pharmacy chain in Kitchener is seeking a Post Office Manager to oversee full-service retail postal services, lead staff, and ensure exceptional customer service. Candidates should have strong planning and interpersonal skills, experience in retail, and a commitment to quality service. This full-time position offers competitive pay and benefits.

Benefits

Employee discounts

Flexible schedules

Online learning opportunities

Competitive pay

Qualifications

• Experience with retail and cash handling.
• Commitment to providing exceptional customer service.
• Ability to think independently.

Responsibilities

• Organize and deliver full-service retail postal services.
• Lead and train Post Office staff.
• Ensure compliance with store standards.

Skills

Planning and decision-making skills

Interpersonal skills

Time management

Verbal communication

Written communication

Customer service orientation

Job description

Join us to apply for the Post Office Manager role at Shoppers Drug Mart.

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4 days ago - Be among the first 25 applicants.

Become part of a locally owned and operated store dedicated to delivering health, beauty, and convenience services to your community, always keeping the customer at the center of your efforts.

Why this role is important?

Summary: Responsible for organizing and delivering full-service retail postal services, including courier items, postal boxes, money transfers, and call-in parcels, to Shoppers Drug Mart customers, aiming to maximize department revenue and customer satisfaction.

Duties & Responsibilities:

• Lead by example, ensuring Post Office staff demonstrate our CORE Values.
• Conduct interviews and recommend final candidates for hiring.
• Ensure Post Office cashiers comply with all Store Standards.
• Train employees in job functions and provide ongoing coaching and instructions.
• Assist with performance reviews of Post Office cashier staff in conjunction with the FSM.

Customer Service:

• Ensure exceptional customer service exceeds expectations.
• Ensure employees present a proper image to the public in accordance with Uniform Policy.

Loss Prevention:

• Implement loss prevention systems and procedures according to Standards.
• Adhere to procedures regarding parcel checks.

Qualifications:

• Strong planning, judgment, and decision-making skills.
• Ability to think independently and make decisions when dealing with customer requests.
• Ask the right questions to lead to appropriate solutions.
• Ability to act upon tasks and goals outlined by management.

Experience:

• Experience with retail and cash handling.
• Superior interpersonal skills.
• Efficient time management.
• Strong verbal and written communication skills.
• Effective organization and planning skills.
• Commitment to providing exceptional customer service.

Working Conditions:

• Ability to work flexible shifts, including nights and weekends.

Benefits include working for a local business supported by a national brand, with discounts, flexible schedules, competitive pay, and online learning through Academy.

We value diversity and are committed to providing accommodations upon request for applicants and colleagues with disabilities.

Additional Information:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Retail

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