Post Office Manager

Shoppers Drug Mart; Eastern Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a locally owned Shoppers Drug Mart to deliver health and convenience services. This role involves managing postal services, leading staff, ensuring customer satisfaction, and adhering to loss prevention standards. Flexible shifts required.

Benefits

Purchase Discount Program

Flexible Schedules

Competitive Pay

Online Learning

Qualifications

• Retail and cash handling experience required.
• Strong verbal and written communication skills.

Responsibilities

• Lead Post Office staff and ensure compliance with standards.
• Provide exceptional customer service beyond expectations.
• Perform loss prevention systems and procedures.

Skills

Planning

Decision-Making

Interpersonal Skills

Time Management

Communication

Organizational Skills

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the center of everything you do.

Why this role is important?

SUMMARY:

Responsible for organizing and delivering full-service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.

DUTIES & RESPONSIBILITIES:

• Lead by example, demonstrating our CORE Values among Post Office staff.
• Interview and recommend final candidates for hiring.
• Ensure Post Office cashiers comply with all Store Standards.
• Train employees in job functions and provide ongoing coaching and instructions.
• Assist with completing performance reviews of Post Office cashier staff in conjunction with the FSM.

CUSTOMER SERVICE:

• Ensure exceptional customer service is provided beyond expectations.
• Ensure employees present a proper image to the public in accordance with the Uniform Policy.

LOSS PREVENTION:

• Perform all loss prevention systems and procedures according to Standards.
• Adhere to procedures regarding parcel checks.

QUALIFICATIONS:

• Planning, judgment, and decision-making skills.
• Ability to think independently and make decisions when dealing with customer requests.
• Ask the right questions to lead to appropriate solutions.
• Ability to act upon tasks and goals outlined by management.

EXPERIENCE:

• Retail and cash handling experience.
• Superior interpersonal skills.
• Effective time management.
• Strong verbal and written communication skills.
• Organizational and planning skills.
• Commitment to exceptional customer service.

WORKING CONDITIONS:

• Ability to work flexible shifts, including nights and weekends.

J2WRTL

J2WFSM

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you work for a local business owner with the support of a national brand. Benefits include a purchase discount program, flexible schedules, competitive pay, and online learning through Academy.

Take ownership of your work and find ways to care about your patients, co-workers, customers, and community.

Associate Owners in the Shoppers Drug Mart network value Canada's diversity as an opportunity to better serve their communities. They strive to reflect the nation’s evolving diversity in products, hiring, and store culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – reinforcing the expectations of our customers and stakeholders.

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#FS #SDMR #ON