Portfolio Resource Coordinator - Hamilton - Full Time

CareerArc; Hamilton; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated individual with exceptional customer service skills and a knack for strategic scheduling. This role is pivotal in ensuring that resource coordination aligns with our contractual obligations while supporting our security officers effectively. If you thrive in dynamic environments and possess strong leadership and communication skills, this opportunity will allow you to make a significant impact while working closely with a collaborative team. Join us in making the world a safer place through innovative solutions and excellent service.

Benefits

Medical Insurance

Dental Insurance

Paid Vacation

Qualifications

• Proven ability to build strong working relationships.
• Strong leadership and organizational skills required.

Responsibilities

• Coordinate resource needs and fill open shifts strategically.
• Ensure billing accuracy and compliance on a weekly basis.

Skills

Customer Service Skills

Leadership Skills

Strategic Thinking

Communication Skills

Multi-tasking Skills

Computer Proficiency

Scheduling Experience

Education

College/University Education

Tools

Paladin Scheduling Software

Paladin TEAM Software

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Internal Posting: December 23rd, 2024
Closing Date: January 3rd, 2025

Under the direction of the Client Service Manager, this critical position is responsible for resource coordination and strategic scheduling, specific to the Client Service Manager (CSM) portfolio for our Hamilton Branch. This position will work closely with Paladin’s CSMs to proactively address resource needs, fill open shifts, and reduce overtime through strategic initiatives, while also supporting our security officers by processing online ticket submissions in an expedited and professional fashion.

Job Responsibilities:

• Strategically identify open shifts / open lines and work with Paladin’s Client Service group to ensure complete schedules to adhere to our contractual obligations.
• Forward existing schedules in Paladin scheduling software to ensure Paladin’s Security Officers are fully aware of their ongoing schedule well in advance.
• Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, Senior Management and our Operations Centre.
• Fill cancellations and openings in the daily schedule.
• Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed.
• Ongoing knowledge development of Paladin’s contractual obligations for the assigned Portfolio(s). This will include site visits, ongoing training, and a close working relationship with the management group.
• Take on a large role in Paladin’s deployment process.
• Ensure billing accuracy and compliance on a weekly basis.
• Work with Paladin’s TEAM software to ensure accurate and timely scheduling, billing and payroll.

Qualifications:

• Proven ability to build and maintain strong working relationships both internally and externally.
• Strong leadership, organization and facilitation skills.
• Strategic Thinking.
• Excellent communication skills both written and verbal.
• Strong customer service and multi-tasking skills.
• Creative ability to foster new and innovative ways to perform and succeed.
• Ability to meet strict deadlines and flexibility in time allocation.
• Proficiency in Computer Usage, with an ability to learn Paladin’s Enterprise software.
• Experience in scheduling, administration or security supervision would be considered an asset.
• Be willing to work flexible hours.

Education Requirements: College/University Education

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Paid Vacation

Screening Requirements: Criminal Background Check, Education Verification